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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Express your interest now in new job opportunities

By: Dion Ljubanovic | Career | Published on 20 April 2023

3-minute read

Over the next three years, more than one thousand jobs will become available with nbn’s delivery partners to support the rollout of nbn fibre upgrades.

The digital backbone of Australia, the nbn^® network is constantly evolving as we strive to lift the digital capability of the nation.

To help with this evolution and meet the increasing demand for faster and more reliable internet, construction businesses and individual workers are being called on to play an integral role, working for nbn’s delivery partners in upgrading the nbn network.

Help deliver fibre upgrades

nbn's fibre upgrade program, which was boosted by the Australian Government’s recent announcement of an additional $2.4 billion investment, has been designed to enable up to 3.5 million eligible^* premises to access the fastest and most reliable technology available through the nbn network.

And the rollout of fibre across the country to support this program continues at pace.

Through our delivery partners, nbn is responsible for the planning, design and construction of fibre into suburbs and townships across Australia, which includes making ready telecommunications infrastructure, hauling, splicing and testing to enable customers to upgrade their connection to a full-fibre service.

Across more than 800 suburbs, construction activities are underway to bring full fibre deeper into communities for customers.

Every week, more than 500 kilometres of fibre optic cables are being hauled, spliced and tested to give customers the opportunity to upgrade their service and enjoy the benefits of a faster and more reliable broadband service.^#

Worker carrying a bundle of green coloured fibre cable as he walks down a street

A thousand new opportunities

Complementing nbn’s field workforce and our valued delivery partners’ existing teams, more than one thousand new job opportunities will become available with nbn’s delivery partners over the next two and a half years as we push fibre deeper into many communities across Australia.

The new roles will work directly for nbn’s current delivery partners and will be involved in making ready telecommunications infrastructure through new civil works covering approximately 7,000 kilometres, as well as rolling out more than 65,000 kilometres of optical fibre – nearly one and a half times the circumference of the Earth.

A wide range of roles

A range of specialisations are needed across nbn’s delivery partners including:

drill operators
civil construction workers
fibre haulers and splicers
general labourers
vacuum truck operators

To help upgrade the nbn network over the coming years, we are proud that nbn's delivery partners will have the opportunity to make more of their roles available to more people Australia-wide.

In addition to enabling the creation of new roles in our cities, this important national infrastructure upgrade will aid the delivery of further jobs and an economic boost, with an important money multiplier effect to regional areas.

Three workers rolling out fibre cable from spool on the back of truck. A sign says 'pedestrians' with an arrow pointing left.

Training for new through to seasoned professionals

Appropriate training and support will be provided by nbn’s delivery partners.

Depending on the role specialisation, skill level and accreditation, opportunities exist for seasoned professionals, those interested in returning to the field, school leavers and people looking to learn new skills that will help set them up for a rewarding career in telecommunications and infrastructure development.

Express your interest now

Want to be part of this exciting opportunity to help enhance the nbn network and make a difference?

Our delivery partners are continuing to take expressions of interest from individuals and construction businesses right across the nation to support the increasing needs of the rollout.

We are enabling incredible opportunities for people who want to be involved in meaningful work that will help lift the digital capability of Australia so that communities, households and businesses can thrive.

Express your interest now with the following nbn delivery partners:

nbn delivery partner	State	Express Your Interest
Downer	NSW WA	https://www.downergroup.com/nbnwork
Fulton Hogan	NT SA WA	https://www.fultonhogan.com/nbnjobs/
ServiceStream	ACT NSW/ACT QLD VIC	https://www.servicestream.com.au/work-with-us/
Ventia	NSW QLD TAS VIC	https://www.ventia.com/p/subcontractor

^* Conditions apply. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn^® powered plan based on an eligible wholesale speed tier.

^# An end customer’s experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to the customer’s premises, whether the customer is using the internet during the busy period, and some factors outside nbn’s control (like the customer’s equipment quality, software, broadband plans, signal reception and how their service provider designs its network).