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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Prepare, respond, recover: nbn and emergency events

The nbn project | Published on 24 October 2022

3-minute read

Discover how you, your business and community can prepare for emergency events, and what to expect from nbn before, during and after.

In this story:

A resilient network
No power? No nbn service
Before an emergency: how to prepare
During: what to expect from nbn
After an emergency

Download Emergency Preparedness Fact Sheets

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Australians are experiencing more extreme and frequent weather events including bushfires, cyclones, drought and flooding.

As flooding events unfold in eastern and southern Australian states, nbn is urging communities to prepare for a potential loss of nbn^® services during an emergency event, and to test their residential evacuation and business continuity plans.

As the nation braces for more potential extreme weather, we’re urging communities to do what they can to prepare and understand how the nbn network may operate during an emergency event.

A resilient network

The nbn network is designed to withstand as many disruptions as technically possible – if one part of our network is impacted, overall, it can continue to operate.

nbn also invests in additional resilience measures including temporary network infrastructure to expedite network recovery and satellite network infrastructure to support end customers affected by outages.

Where physical damage is caused by extreme events, nbn has assets that can be mobilised quickly to help restore nbn services.

Over the last 18 months, we have installed nbn Disaster Satellite Services at local nominated emergency management sites and evacuation centres across Australia, funded through the Australian Government’s Strengthening Telecommunications Against Natural Disasters (STAND) program.

Our teams also work closely with emergency services and power companies to prepare for potential disasters and ensure we can repair and restore the nbn network as soon as it is safe to do so.

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No power? No nbn service

Most outages on the nbn network during emergencies are caused by power outages. During a power outage, any equipment connected via services over the nbn network will not work.

While some parts of the nbn network do have in-built power back up, major power outages may last longer than the battery life.

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Before an emergency: how to prepare

It’s important to prepare for potential emergency events by regularly testing evacuation and business continuity plans.

Equipment connected via the nbn network will not work during a power outage. To prepare for an event where you may lose connectivity:

Stay mobile

Keep a charged mobile phone and portable mobile battery pack ready to use in a power outage, or if your nbn connection is disrupted in an emergency event. Consider turning off cellular data on unnecessary apps to save battery.

Stay updated

Local radio is a good source of information during an emergency, so include a battery powered radio in your emergency communications kit. Also follow emergency services, including your state Fire and Rescue and Police Services, as well as utility companies and nbn (@NBN_Australia) on social media for updates. 

Back up

To make sure you can access important information and essential documents from anywhere, including insurance policies and financial documents, consider creating a digital back up on a USB or in the cloud.

Test

Test residential evacuation and business continuity plans, including considering investing in alternative communication and power options to keep your business or community group operating – these need to be tried and tested regularly as part of your Business Continuity Plans, and may include satellite phones and internet services that won't be impacted by terrestrial events including fire and floods.

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During: what to expect from nbn

Where there has been an outage, nbn will prioritise reconnecting:

essential services, such as hospitals, fire, police and emergency services
community infrastructure – including traffic management, sewerage, power and water utilities
business services essential to community recovery, such as banks, petrol stations and supermarkets

We also have assets, such as a Network on Wheels, that can be deployed in an emergency to temporarily restore nbn services while more permanent fixes can be implemented.

Network on Wheels

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After an emergency

At nbn, our Emergency Management approach aligns with national and international best practice, and we’re committed to monitoring, reviewing and evolving the way we help communities prepare, respond and recover from emergency events.

“We know how important access to broadband services are for homes and businesses across Australia,” says Gavin Williams, Chief Development Officer – Regional and Remote at nbn.

“Now is the time to begin planning and be prepared for what could happen.”