nbn's Victorian Storm Recovery 2021
18 August at 11:15am
NBN Co has now restored service to the vast majority of residents in the Dandenong Ranges following the storms which impacted the area on 9 June and the strong winds on 27 July.
We are still working to resolve more complex cases and crews will continue to work in the area seven days a week to resolve the outstanding cases.
Any customers who do not have service and have not been in touch with NBN Co are strongly encouraged to speak with their internet service provider regarding the process going forward.
We’d like to thank the local community for their ongoing patience and support as we work to have these complex cases restored safely and as quickly as possible.
We continue to work with Yarra Ranges Council, Bushfire Recovery Victoria and other agencies to coordinate our efforts.
10 August at 6:58pm
Restoration Works
nbn continues to work towards restoring the vast majority of impacted services in the Dandenong Ranges by August 16.
There are currently 400 services impacted and crews are working seven days a week to restore these services safely and as quickly as possible.
NBN Co appreciates the extended loss of connectivity due to these events has been difficult for impacted residents and businesses, and thanks customers for their patience and understanding.
Contacting your service provider
Customers seeking further information about their service are encouraged to talk to their phone and internet provider in the first instance.
If you are unable to reach your phone and internet service provider, please contact nbn via one of the following methods:
Send an email to NBN Co's Victorian community engagement team at vicstorms@nbnco.com.au
OR
Video call
An nbn representative will be available via video call to speak with impacted customers at the Yarra Ranges Council’s Kalorama Community Hub or Olinda Community Hub during the below times:
- Wednesday 11 August, 10am-12pm
- Thursday 12 August, 2pm-4pm
- Friday 13 August, 12.35pm-2.30pm
To book an appointment at Kalorama, please call 0477 056 265.
To book an appointment at the Olinda Hub, please call 0475 628 065.
5 August at 6:10pm
In line with the lockdown announced in Victoria from 8pm Thursday 5 August, the nbn™ Road Muster Truck will no longer be in Kalorama on Friday 6 August.
Impacted residents and businesses who had intended to speak with the NBN Co representatives are encouraged to contact the Victorian Community and Stakeholder Engagement Team at vicstorms@nbnco.com.au
NBN Co thanks the community for their ongoing patience and understanding.
As soon as it is safe for our staff and the Road Muster Truck to return to the region, NBN Co will work with Council to determine dates and locations for impacted residents and businesses to access temporary internet and speak with NBN Co representatives.
4 August at 7:15pm
NBN Co continues to work seven days a week to restore approximately 700 remaining services impacted by two extreme weather events.
So far, approximately 170,000 services have been safely restored and crews are working towards a targeted completion for the vast majority of services by 16 August 2021.
NBN Co appreciates the extended loss of connectivity due to these events has been difficult for impacted residents and businesses, and thank customers for their patience and understanding.
Below is some information about our current works in the region.
nbn™ Road Muster Truck locations
Friday 6 August, 10am-4pm
Kawarra Australian Plant Garden and Nursery
Kalorama Memorial Reserve
1190-1192 Mount Dandenong Tourist Rd, Kalorama
Tuesday 10 August, 10am-4pm
Mount Evelyn Community House
50 Wray Cres, Mount Evelyn VIC 3796
The restoration work
The 9 June storm caused extensive damage to the nbn™ network, bringing down aerial cables and damaging infrastructure.
We have had additional crews in the region working seven days a week seeking to restore services safely and as quickly as possible.
The network incurred further damage as a result the wind event on 27 July, which delayed some of the restoration work.
All work has now been resumed with an extended workforce working street-by-street seven days a week to restore services.
Network and single service faults
As part of the restoration works, crews are repairing network faults and single service faults.
Network faults impact large numbers of customers at the same time, and our immediate response once the power returns is to repair these network faults and restore as many services as possible at the same time.
Single service faults impact an individual premises and are sometimes not evident while network faults are being restored – they are reported to NBN Co by phone and internet providers.
For example, a whole street may have lost connectivity due to the storm event and once NBN Co restores services to that street, one premises discovers their service is still not restored. This is reported to NBN Co by their phone and internet provider and a job is created.
In this incident, we have restored the majority of the network faults and crews are now working street by street to repair single service faults impacting individual premises.
Contacting your service provider
Customers seeking further information are encouraged to talk to their phone and internet provider in the first instance. If you are unable to reach them, please email NBN Co's Victorian community engagement team at vicstorms@nbnco.com.au
NBN Co appreciates the extended loss of connectivity due to these weather events has been difficult for impacted residents and businesses, and thank customers for their patience and understanding.
2 August at 4:47pm
NBN Co staff will be on the ground again this week in the Dandenong Ranges with the nbn™ Road Muster Truck on Tuesday (Olinda) and Friday (Kalorama) this week, providing temporary internet and speaking with the community.
Following the wind event last Tuesday, which caused further damage to the network, and the lifting of Victoria’s lockdown, the truck will be on-site at the following times and locations:
Tuesday 3 August, 12pm-4pm
Olinda Community House
79-81 Olinda-Monbulk Rd, Olinda
Friday 6 August, 10am-4pm
Kawarra Australian Plant Garden and Nursery
Kalorama Memorial Reserve
1190-1192 Mount Dandenong Tourist Rd, Kalorama
We continue to work with Yarra Ranges Shire Council and Bushfire Recovery Victoria to inform the best locations for our visits over the next few weeks.
NBN Co has so far restored services to approximately 170,000 premises and crews are working to restore the remaining approximately 700 services safely and as quickly as possible.
We appreciate the extended loss of connectivity due to these weather events has been difficult for impacted residents and businesses, and thank customers for their patience and understanding.
We encourage customers to talk to their phone and internet provider in the first instance. If you are unable to reach them, please email the Victorian community engagement team at vicstorms@nbnco.com.au
29 July at 5:07pm
NBN Co crews have this morning recommenced works to restore services to customers impacted by the 9 June storm event and this week’s severe winds in the Dandenong Ranges.
Restoration works were delayed for about 24 hours due to safety risks during the severe wind event, which passed through on Tuesday night and into Wednesday, causing further damage to some parts of the network.
As advised earlier this week, we’ve now repaired most of the network faults that were impacting large numbers of premises at the same time, and crews are now able to work street by street to restore services to impacted customers.
We appreciate the extended loss of connectivity due to these weather events has been difficult for impacted residents and businesses, and thank customers for their patience and understanding.
Crews are working seven days a week to restore services safely and as quickly as possible.
We encourage customers to talk to their phone and internet provider in the first instance. If you are unable to reach them, please email the Victorian community engagement team at vicstorms@nbnco.com.au
28 July at 4:16pm
NBN Co is currently assessing the further impact to its network following damaging overnight winds in the Dandenongs and other parts of Victoria.
The safety of crews and the community is our number one priority, and, as such, we will not be able to assess the full extent of network impacts until the forecast shows the immediate safety risk has cleared and crews are able to access the network.
We have been advised the event has left a significant number of premises without power and we will work with all relevant stakeholders, including emergency services, local councils and utilities providers, to understand the full network impact when restoration works begin.
Due to the ongoing safety risk presented by the current weather conditions, NBN Co has also paused works to restore the remaining services impacted by the earlier storm on 9 June.
We appreciate the extended loss of connectivity due to the June storms has been difficult for impacted residents and businesses, and we thank them for their patience and understanding.
We will resume work as soon as it’s safe to do so, and will work to restore impacted services safely and as quickly as possible.
27 July at 4:05pm
Customers without service in the Dandenong Ranges are advised technicians are now working street by street to repair network and single service faults simultaneously.
The severe damage caused by the storm generated large numbers of network faults which required whole sections of the network to be repaired.
The priority to date has been to repair these network faults, which restore large numbers of premises at the same time.
In some cases, customers have still been unable to connect even though their whole area had been restored.
This is known as a single service fault and is reported to nbn by the internet service provider.
Now we have most of the network restored, we can take a street by street approach to repair both network faults (multiple premises) and single service faults (individual premises) simultaneously to speed up the restoration process.
So far we have restored service to approximately 170,000 premises and technicians continue to work seven days a week to restore the remaining 700 services safely and as quickly as possible. While we expect to have most services restored within the next two to three weeks, fixes to some individual services may take longer.
We appreciate the extended loss of connectivity due to these severe storms has been difficult for impacted residents and businesses.
This has been compounded by the lockdown, which began on 15 July and we thank customers for their patience and understanding.
The restoration works remain our priority and we’re working with impacted local governments, communities and internet service providers to restore services for all customers.
We encourage customers to talk to their internet service provider in the first instance. If you are unable to reach them, please email nbn’s Victorian community engagement team at vicstorms@nbnco.com.au
19 July at 4:37pm
In response to the ongoing outage impacting customers in the Dandenongs and surrounding areas, NBN Co has increased its workforce further as it continues to work to restore services safely following the storm event on 9 June.
Crews have been working seven days a week since the storm to connect impacted services as quickly as possible once the power was restored, however there are still a number of premises without service.
Approximately 370 premises remain impacted by network faults, which impact whole sections of the network, while a further 400 single service faults have since been reported to NBN Co. These faults impact a single service and are not evident while network faults are being restored – they are reported to NBN Co by phone and internet providers.
For example, a whole street may have lost connectivity due to the storm event and once NBN Co restores services to that street, one premises discovers their service is still not restored. This is reported to NBN Co by their phone and internet provider and a job is created.
Crews on the ground are working to repair the remaining network faults, as well as the single service faults impacting customers. We expect to resolve the majority of the network faults by the end of the month, while some single service faults may take a little longer.
Customers who are still without connectivity are encouraged to contact their phone and internet provider.
We understand customers’ frustration due to the length of this outage. This storm caused extensive damage to both the nbn™ network and the power network, which delayed our ability to identify network faults for two weeks in some areas. Fallen trees and debris continue to prevent crews from accessing the network safely in some parts, while additional equipment has also been brought in for specific works.
As soon as power returned and parts of the network were made safe, our crews have been working as quickly as possible to restore services and continue to do so.
Where you are unsuccessful in making contact with your phone and internet provider, please reach out to our Victorian community engagement team at vicstorms@nbnco.com.au and quote your customer reference number.
9 July at 4pm
NBN Co technicians continue to work in the Dandenong Ranges, repairing network equipment damage caused by the severe storms of 9 June 2021.
Some complex repairs are required, which in some cases involves rebuilding parts of the network. As a result, we have increased the number of specialist technicians and we will be deploying even more crews in coming days and weeks to further ramp up our recovery efforts.
We are aware of 494 premises are yet to be brought back online due to ongoing localised power outages and due to the damage to network infrastructure, which we are working to repair.
We remind customers that while our infrastructure services have resumed normal operations in most areas, if you do not have power in your home, you will be unable to access services over the nbn™ network.
Based on the current modelling, NBN Co expects to restore nbn™ services to most of the remaining premises that require our attention in the coming 1-2 weeks. However, there may be some premises where it takes us a little longer to restore nbn™ services, and we will continue to keep these residents and the community updated.
If your service over the nbn™ network isn’t working and you’re experiencing a power outage, please visit nbn.com.au/powerblackouts for more information.
If you have power but are experiencing issues with your service over the nbn™ network, please contact your phone and internet provider to ensure this fault is logged and investigated. An appointment may be required for a field technician to visit your premises.
Where you are unsuccessful in making contact with your phone and internet provider, please reach out to our Victorian community engagement team at vicstorms@nbnco.com.au
5 July at 8:15am
NBN Co continues to deploy technicians to work in the Dandenong Ranges*, repairing network equipment damage caused by the severe storms of 9 June 2021.
Some complex repairs are required, which in some cases involves re-building parts of the network. As a result, we have increased the number of specialist technicians and we will be deploying even more crews in coming days and weeks to further ramp up our recovery efforts.
We estimate that approximately 530 premises are yet to be brought back online, due to ongoing localised power outages, and due to the damage to network infrastructure, which we are working to repair.
We remind customers that while our infrastructure services have resumed normal operations in most areas, if you do not have power in your home, you will be unable to access services over the nbn™ network.
Based on the current modelling, NBN Co expects to restore nbn™ services to most of the remaining premises that require our attention in the coming 2-3 weeks. However, there may be some premises where it takes us a little longer to restore nbn™ services, and we will continue to keep these residents and the community updated.
NBN Co will have staff on the ground this week to support the community and answer questions at the Yarra Ranges Recovery Hub located at the Karwarra Australian Plant Garden and Nursery - Kalorama Memorial Reserve, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama on:
- Monday 5th July 12:30pm-4pm
- Tuesday, Wednesday and Friday 6th, 7th and 9th July 11am-4pm
If your service over the nbn™ network isn’t working and you’re experiencing a power outage, please visit nbn.com.au/powerblackouts for more information.
If you have power but are experiencing issues with your service over the nbn™ network, please contact your phone and internet provider to ensure this fault is logged and investigated. An appointment may be required for a field technician to visit your premises.
*corrected from 'the Dandenong region' to 'Dandenong Ranges'
2 July at 4:30pm
NBN Co continues to deploy technicians to work in the Dandenong Ranges*, repairing network equipment damage caused by the severe storms of 9 June 2021.
Some complex repairs are required, which in some cases involves re-building parts of the network. As a result, we have increased the number of specialist technicians and we will be deploying even more crews in coming days and weeks to further ramp up our recovery efforts.
We estimate that approximately 530 premises are yet to be brought back online, due to ongoing localised power outages, and due to the damage to network infrastructure, which we are working to repair.
We remind customers that while our infrastructure services have resumed normal operations in most areas, if you do not have power in your home, you will be unable to access services over the nbn™ network.
Based on the current modelling, NBN Co expects to restore nbn™ services to most of the remaining premises that require our attention in the coming 2-3 weeks. However, there may be some premises where it takes us a little longer to restore nbn™ services, and we will continue to keep these residents and the community updated.
NBN Co will continue to work closely with Yarra Ranges Council and the community to support them, over the weekend. Our nbn staff will be on hand to answer questions at the following locations on Saturday and Sunday 3-4 July:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (12.00pm-2.30pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (3.00pm-5pm)
If your service over the nbn™ network isn’t working and you’re experiencing a power outage, please visit nbn.com.au/powerblackouts for more information.
If you have power but are experiencing issues with your service over the nbn™ network, please contact your phone and internet provider to ensure this fault is logged and investigated. An appointment may be required for a field technician to visit your premises.
*corrected from 'the Dandenong region' to 'Dandenong Ranges'
27 June at 9:15am
NBN Co field technicians continue to operate in the Dandenongs, undertaking impact assessments to identify any remaining damage to nbn™ infrastructure that will need repair. These assessments are feeding into a comprehensive network restoration and recovery plan to ensure that any outstanding issues are resolved as soon as possible.
Since the storms impacted Victoria on Wednesday 9 June 2021, nbn has deployed up to three Road Muster™ Trucks each day across storm affected areas.
Today, our Road Muster™ Trucks will be on site at the following locations, providing free Wi-Fi and device recharging capabilities to local communities at:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (10am-5pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-5pm)
From Monday 28 June, NBN Co will begin installing temporary satellite services at Kalorama and Olinda to provide 24/7 high speed internet, until power is restored across the region. Our staff will be on the ground at Kalorama from 12pm-2pm and Olinda from 2pm-4pm throughout the week assisting the community with their enquiries.
25 June at 4pm
NBN Co field technicians continue to operate in the Dandenongs, undertaking impact assessments to identify any remaining damage to nbn™ infrastructure that will need repair. These assessments are feeding into a comprehensive network restoration and recovery plan to ensure that any outstanding issues are resolved as soon as possible.
NBN Co successfully restored nbn™ services to more than 166,000 premises within 10 days of the first impacts of the storms, and we estimate that approximately 488 premises are yet to be brought back online, due to ongoing localised power outages, and a number of nbn™ network issues caused by storm related damage to network infrastructure, which we are working to repair.
Conditions in the field are difficult with fallen trees, blocked roads and downed power lines affecting access to impacted locations. As a result, the services in these areas are taking longer to assess and resolve.
Since the storms impacted Victoria on Wednesday 9 June 2021, nbn has deployed up to three Road Muster™ Trucks each day across Storm affected areas.
As we move from relief to recovery, nbn selects the most appropriate and sustainable technical solutions to support communities for as long as they need to get back on their feet.
This weekend, our Road Muster™ Trucks will be on site at the following locations, providing free Wi-Fi and device recharging capabilities to local communities at:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (10am-8pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-5pm)
From Monday 28 June, NBN Co will begin installing temporary satellite services at Kalorama and Olinda to provide 24/7 high speed internet, until power is restored across the region.
In addition to this, our Victorian nbn team will continue to visit the sites periodically to engage with affected communities and will continue to support Yarra Ranges Council as needed.
23 June at 5:25pm
As at 5:00pm on Wednesday 23 June, nbn is now focused on restoring the remaining services that are impacted by network damage across storm affected areas around the Yarra Ranges.
Field technicians are active in the Dandenongs undertaking impact assessments to identify any additional damage that will need repair. These assessments are feeding into a network restoration and recovery plan to ensure the nbn™ network is restored as soon as possible.
Conditions in the field are difficult, with fallen trees, blocked roads and downed power lines affecting access to impacted locations. As a result, the services in these areas are taking longer to assess and resolve.
NBN Co is supporting Yarra Ranges Council and Victorian Emergency Services in the recovery from this event.
This week, our Road Muster™ Trucks will again be on the ground supporting the community.
We encourage those impacted to visit us at the following locations to charge your devices, and connect with family and friends:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (10am-8pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-5pm)
21 June at 5:35pm
As at 5:00pm on Monday 21 June, NBN Co continues its operations to repair and reconnect its affected network infrastructure, across storm affected areas around the Yarra Ranges. It is likely that power may not be restored to these areas for some time, which will delay the restoration of nbn™ services.
NBN Co is supporting Yarra Ranges Council and Victorian Emergency Services in the recovery from this event.
This week, our Road Muster™ Trucks will again be on the ground supporting the community.
We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (10am-8pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-5pm)
- Belgrave Community Hub, 1616/1624 Burwood Highway, Belgrave (9am-5pm on Tuesday 22nd June. Please note: with Wi-Fi and charging facilities now available at Belgrave, support from nbn will not be needed after Tuesday.)
20 June at 4:33pm
As at 4:20pm on Sunday 20 June, NBN Co continues its operations to repair and reconnect its affected network infrastructure, across storm affected areas around the Yarra Ranges. It is likely that power may not be restored to these areas for some time, which will delay the restoration of nbn™ services.
NBN Co is supporting Yarra Ranges Council and Victorian Emergency Services in the recovery from this event.
This week, our Road Muster™ Trucks will again be on the ground supporting the community.
We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (8am-5pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-5pm)
- Belgrave Community Hub, 1616/1624 Burwood Highway, Belgrave (9am-5pm)
18 June at 5:06pm
As at 5:00pm on Friday 18 June, NBN Co has restored infrastructure assets serving nearly 163,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co is now transitioning to a recovery phase, continuing to repair and reconnect its affected infrastructure.
NBN Co is working closely with Yarra Ranges Council and Victorian Emergency Services to continue to provide targeted support to the community.
Over this weekend, Road Muster™ Trucks will be on the ground supporting the community. We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama (8am-8pm)
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda (8am-8pm)
- Sassafras Village Green, Mt Dandenong Tourist Road, Sassafras (9am-5pm) *
As a result of impacts to other network infrastructure assets, nbn™ services to around 300 premises remain affected, particularly around the Dandenong and Yarra Ranges area. It is likely that power may not be restored to these areas for some time, which will delay the restoration of nbn™ services.
* Please note: on Monday 21 June, we will relocate our Road Muster™ Truck from Sassafras to the Belgrave Community Hub, 1616/1624 Burwood Highway, Belgrave. We look forward to supporting the Sassafras community next door at the Olinda Community Hub.
18 June at 10am
As at 10:00am on Friday 18 June, NBN Co has restored infrastructure assets serving nearly 163,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co is now transitioning to a recovery phase, continuing to repair and reconnect its affected infrastructure.
NBN Co is working closely with Yarra Ranges Council and Victorian Emergency Services to continue to provide targeted support to the community. Our three Road Muster™ Trucks will be on the ground again today from 8am-8pm. We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Sassafras Village Green, Mt Dandenong Tourist Road, Sassafras
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
As a result of impacts to other network infrastructure assets, nbn™ services to around 300 premises remain affected, particularly around the Dandenong and Yarra Ranges area. It is likely that power may not be restored to these areas for some time, which will delay the restoration of nbn™ services.
17 June at 10:07am
As at 10:00am on Thursday 17 June, NBN Co has restored infrastructure assets serving nearly 161,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed more than 100 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services.
As a result of impacts to other network infrastructure assets, nbn™ services to around 1,500 premises remain affected, particularly around the Dandenong and Yarra Ranges area. It is likely that power may not be restored to these areas for some time, which will delay the restoration of nbn™ services.
NBN Co continues to work with Yarra Ranges Council and Victorian Emergency Services. Our three Road Muster™ Trucks are back out again today from 8am-8pm. We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Sassafras Village Green, Mt Dandenong Tourist Road, Sassafras
- Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
16 June at 6:08pm
As at 6:00pm on Wednesday 16 June, NBN Co has restored infrastructure assets serving nearly 159,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed more than 100 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services.
As a result of impacts to other network infrastructure assets, nbn™ services to around 2,484 premises remain affected in outer eastern Melbourne areas such as Dandenong and Yarra Ranges. It is likely that power may not be restored to some badly impacted areas of the state until later this week, which will delay the restoration of nbn™ services in these areas.
NBN Co continues to work with local governments and Victorian Emergency Services. Our three Road Muster™ Trucks remain in the field until 8pm tonight. We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Sassafras Village Green, Mt Dandenong Tourist Road, Sassafras
- Kalorama CFA station until 12pm, then moving to Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
We will be back out at the above locations from 8am tomorrow morning.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria, and will continue to deploy staff and equipment as required, in parallel with power companies.
16 June at 10:07am
As at 10:00am on Wednesday 16 June, NBN Co has restored infrastructure assets serving more than 152,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed more than 100 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services.
As a result of impacts to other network infrastructure assets, nbn™ services to around 5,600 premises remain affected in outer eastern Melbourne areas such as Emerald, Montrose, Belgrave, Croydon and into the Dandenong and Yarra Ranges. It is likely that power may not be restored to some badly impacted areas of the state until later this week, which will delay the restoration of nbn™ services in these areas.
NBN Co continues to work with local governments and Victorian Emergency Services. Today, we continue to support the community with three Road Muster™ Trucks in the field until 8pm tonight. We encourage those impacted to visit us to charge your devices, and connect with family and friends at the following locations:
- Sassafras Village Green, Mt Dandenong Tourist Road, Sassafras
- Kalorama CFA station until 12pm, then moving to Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria, and will continue to deploy staff and equipment as required, in parallel with power companies.
15 June at 5:45pm
As at 5:00pm on Tuesday 15 June, NBN Co has restored infrastructure assets serving more than 152,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed more than 100 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services.
As a result of impacts to other network infrastructure assets, nbn™ services to around 5,700 premises remain affected in outer eastern Melbourne areas such as Emerald, Montrose, Belgrave, Croydon and into the Dandenong and Yarra Ranges. It is likely that power may not be restored to some badly impacted areas of the state until later this week, which will delay the restoration of nbn™ services in these areas.
NBN Co continues to work with local governments and Victorian Emergency Services. Today, we had three Road Muster™ Trucks in the field, located at Olinda, Sassafras and Kalorama, providing satellite-based nbn™ broadband connectivity and device charging capabilities to the community and emergency services. On Wednesday 16 June, Road Muster™ Trucks will be operating from 8am to 8pm at:
- Sassafras - Village Green, Mt Dandenong Tourist Road, Sassafras
- Kalorama CFA station until 12pm, then moving to Kalorama Oval, Cnr of Mount Dandenong Tourist Rd and Grange Road, Kalorama.
- Olinda Recreation Reserve, Cnr Olinda Monbulk Rd and The Georgian Roads, Olinda
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment as required, in parallel with power companies.
15 June at 12:34pm
Three nbn™ Road Muster trucks offering free Wi-Fi services and mobile device charging facilities to the community and emergency services are currently located at:
Kalorama CFA Station
33 Ridge Road
Kalorama
Olinda Recreation Reserve
Cnr Olinda Monbulk Rd and The Georgian Roads
Olinda
Sassafras-Ferny Creek CFA Station
21 Clarkmont Rd
Sassafras
15 June at 10am
As at 10:00am on Tuesday 15 June, NBN Co has restored infrastructure assets serving over 151,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed a total of around 80 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services. The severe weather has abated however flood warnings remain in place across Gippsland.
As a result of impacts to other network infrastructure assets, nbn™ services to around 7,500 premises remain affected in outer East Melbourne in areas such as Emerald, Montrose, Belgrave, Croydon and into the Dandenong and Yarra Ranges. It is likely that power restoration to some areas at this stage may take until Thursday this week, which will delay the restoration of nbn™ services in these areas.
NBN Co continues to work with local governments and Victorian Emergency Services. Today, we will have three Road Muster™ Trucks in the field providing satellite-based nbn™ broadband connectivity and device charging capabilities to the community and emergency services. The Road Muster™ Trucks will be located at Olinda, Sassafras and Kalorama.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment as required, in parallel with power companies.
14 June at 5:05pm
As at 4:30pm on Monday 14 June, NBN Co has restored infrastructure assets serving over 150,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed a total of around 80 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services. The severe weather has abated however flood warnings remain in place across Gippsland.
As a result of impacts to other network infrastructure assets, nbn™ services to around 7,700 premises remain affected in outer East Melbourne in areas such as Emerald, Montrose, Belgrave, Croydon and into the Dandenong and Yarra Ranges. It is likely that power restoration to some areas at this stage may take until Thursday this week, which will delay the restoration of nbn™ services in these areas.
NBN Co continues to work with local governments and Victorian Emergency Services. In the next 24 hours, we will deploy two Road Muster™ Trucks into the Dandenong Ranges area to provide satellite-based nbn™ broadband connectivity and device charging capabilities to the community and emergency services.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. Power companies report that approximately 30,000 premises, predominately in the east of the state, are without power (down from the peak of 200,000 on Friday 11 June).
NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment as required, in parallel with power companies.
14 June at 10:25am
As at 10:00am on Monday 14 June, NBN Co has restored infrastructure assets serving approximately 147,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
NBN Co has deployed a total of around 80 generators to its infrastructure sites in areas affected by mains power outages across the state to restore services. The severe weather has abated however flood warnings remain in place across Gippsland.
As a result of impacts to other network infrastructure assets, nbn™ services to around 9,700 premises remain affected in outer East Melbourne in areas such as Emerald, Montrose, Belgrave, Croydon and into the Dandenong and Yarra Ranges.* It is likely that power restoration to some areas may take some time, which will delay the restoration of nbn™ services in these areas.
Throughout the weekend, NBN Co staff, utilising an nbn™ Sky Muster™ Truck have supported the local communities in Blackwood and Trentham, providing satellite-based nbn™ broadband connectivity and device charging capabilities. All of our temporary network equipment has been returned to Melbourne, and we stand ready to provide further assistance in the days ahead, as required.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. Power companies report that approximately 30,000 premises, predominately in the east of the state, are without power (down from the peak of 200,000 on Friday 11 June).
NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment as required, in parallel with power companies.
*This sentence was updated at 12:38pm to update locations.
13 June at 6:41pm
As at 6:00pm on Sunday 13 June, NBN Co has restored infrastructure assets serving approximately 143,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
As a result of impacts to other network infrastructure assets, nbn™ services to around 12,000 premises remain affected in Emerald, Healesville, Belgrave, Wandin, Croydon, Yarra Glen, Daylesford and Macedon Ranges. It is likely that power restoration to some areas may take some time, which will delay the restoration of nbn™ services in these areas.
Throughout the weekend, NBN Co staff, utilising an nbn™ Sky Muster™ Truck have supported the local communities in Blackwood and Trentham, providing satellite-based nbn™ broadband connectivity and device charging capabilities. All of our temporary network equipment has been returned to Melbourne this evening, and we stand ready to provide futher assistance in the days ahead, as required.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment over the long weekend in parallel with power companies.
13 June at 10:16am
Following the severe weather in Victoria, NBN Co continues to deploy technicians and generators and is working hard to restore the nbn™ network across affected areas. Isolated showers continue in some areas, however conditions are generally conducive to NBN Co’s continued reconnection and recovery activities.
Once the nbn™ network recovers in these areas, power will also need to be restored at affected premises for nbn™ services to resume.
As at 10:00am on Sunday 13 June, NBN Co has restored infrastructure assets serving approximately 141,000 premises across regional and metropolitan areas of Victoria that were previously impacted by storm damage.
As a result of impacts to other network infrastructure assets, nbn™ services to around 13,000 premises remain affected across Emerald, Healesville, Belgrave, Wandin, Croydon and Yarra Glen. It is likely that power restoration to some areas may take some time, which will delay the restoration of nbn™ services in these areas.
NBN Co is currently supporting local communities across Victoria. This morning, nbn staff, utilising an nbn™ Sky Muster™ Truck are once again in Blackwood providing satellite-based nbn™ broadband connectivity and device charging capabilities to help support the local community during this difficult time.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment over the long weekend in parallel with power companies.
12 June at 6:56pm
Rainfall is easing across Victoria. NBN Co recommends that residents in affected areas stay informed through broadcasts from Emergency Management Victoria.
As areas become accessible, NBN Co continues to deploy both technicians and generators to restore the nbn™ network across the affected areas. Power outages persist and there has been significant damage to localised nbn™ infrastructure. Once the nbn™ network recovers in these areas, power will also need to be restored at affected premises for nbn™ services to resume.
As at 6:00pm on Saturday 12 June, NBN Co has restored infrastructure assets that were previously impacting, with services restored to approximately 113,000 premises across regional and metropolitan areas of Victoria, since the first impacts of the storms. Other utility service providers are also making good progress to restore power to affected areas across the state.
As a result of impacts to other network infrastructure assets, nbn™ services to around 21,500 premises remain affected across Emerald, Healesville, Belgrave, Wandin, Croydon, Yarra Glen. It is likely that power restoration to some areas may continue to take some time, which will delay the restoration of nbn™ services in these areas.
NBN Co is currently supporting local councils across Victoria. This morning, nbn staff, utilising an nbn™ Sky Muster™ Truck, worked across the Trentham and Blackwood areas providing satellite-based nbn™ broadband connectivity and device charging capabilities to help support the local community during this difficult time.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will continue to deploy staff and equipment over the long weekend in parallel with power companies.
12 June at 8:30am
Rainfall continues throughout parts of Victoria. There are numerous flood warnings current across the state, with a major flood warning current for Traralgon Creek. NBN Co recommends that residents in affected areas stay informed through broadcasts from Emergency Management Victoria and emergency broadcasters.
As areas become accessible, NBN Co continues to deploy both technicians and generators to restore the nbn™ network across the affected areas. Power outages continue to occur with significant damage to infrastructure – once the nbn™ network is reconnected, power will also need to be restored at affected premises for nbn™ services to be fully restored.
As at 8:00am on Saturday 12 June, NBN Co has restored its infrastructure assets to approximately 106,000 premises across regional and metropolitan areas of Victoria. There is also good progress to the reconnection of power across the state.
As a result of impacts to other network infrastructure assets, 30,080 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Macedon Ranges area, Hepburn, and small areas of other storm-impacted regions of Victoria. It is likely that power restoration to some areas may take a number of days, which will delay the restoration of nbn™ services in these areas.
NBN Co is currently supporting local governments across Victoria. This morning, nbn staff and an nbn™ Sky Muster™ Truck will arrive at Trentham with connectivity to the nbn™ network to help support the local community during this difficult time.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria, and will continue to deploy staff and equipment over the long weekend in parallel with power companies.
11 June at 6:21pm
As a result of severe weather and prolonged rainfall across Victoria, there are a number of major flood warnings for the Yarra and Thomson Rivers. NBN Co recommends that residents in affected areas stay informed through broadcasts from Emergency Management Victoria.
As areas become accessible, NBN Co continues to deploy both technicians and generators to restore the nbn™ network across the affected areas. Power outages continue to occur with significant damage to infrastructure – once the nbn™ network is reconnected, power will also need to be restored at affected premises for nbn™ services to be fully restored.
As at 6:00pm on Friday 11 June, NBN Co has restored its infrastructure assets servicing 76,109 premises in metropolitan areas of Melbourne, mainly in the city’s eastern suburbs.
As a result of impacts to other network infrastructure assets, 49,855 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Macedon Ranges area, Hepburn, and small areas of other storm-impacted regions of Victoria. It is likely that power restoration to some areas may take a number of days, which will delay the restoration of nbn™ services in these areas.
NBN Co is currently supporting local governments aross Victoria and, tomorrow morning, will be deploying mobile infrastructure to support operations at Trentham with connectivity to the nbn™ network.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria, and will monitor the weather situation over the long weekend. It will continue to deploy resources to recover the nbn™ network in parallel with power companies.
11 June at 2:33pm
NBN Co continues to deploy resources across Victoria in response to the severe weather impacts.
NBN Co continues to determine the network damage as it becomes safe for technicians to enter into areas. We are aware that a number of nbn™ infrastructure sites throughout the state are currently running on battery back-up, supplemented by generators which we are deploying. Where it is safe to do so, we will continue to dispatch technicians to restore services across the long weekend. Access to some areas continues to be difficult, impacted by localised flooding, impeded road access and other issues related to storm damage.
As at 2:00pm on Friday 11 June, NBN Co has restored its infrastructure assets servicing approximately 65,000 premises in metropolitan areas of Melbourne, mainly in the city’s eastern suburbs.
As a result of impacts to other network infrastructure assets, approximately 65,000 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Macedon Ranges area, Hepburn, and small areas of other storm-impacted regions of Victoria. It is likely that power restoration to some areas may take a number of days, which will delay the restoration of nbn™ services in these areas.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria, and will monitor the weather situation over coming days. It will continue to respond to network outages and is aiming to restore services as soon as possible.
11 June at 10am
As a result of the severe weather and high winds that impacted Victoria throughout Wednesday and Thursday, a significant number of areas continue to be affected by ongoing power outages.
NBN Co can confirm that a number of its infrastructure assets to the North-West and South-East of Melbourne have been impacted, and many infrastructure sites throughout the state are currently running on battery back-up. NBN Co continues to deploy generators to affected areas to support ongoing network operations and will dispatch technicians to restore services as soon as it is safe to do so. Access to some areas is being impacted by localised flooding, impeded road access and other issues related to storm damage.
As at 8:00am on Friday 11 June, NBN Co has restored its infrastructure assets servicing approximately 54,000 premises in metropolitan areas of Melbourne, mainly in the city’s eastern suburbs. As a result of impacts to other network infrastructure assets, approximately 75,000 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Gisborne, Ballarat, and small areas of other storm-impacted regions of Victoria. It is likely that power restoration to some areas may take a number of days, which will delay the restoration of nbn™ services in these areas.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will monitor the weather situation over coming days. It will continue to respond to network outages and is aiming to restore services as soon as possible.
10 June at 6:48pm
As a result of the severe weather and high winds that impacted Victoria on Wednesday night, there are significant power outages across the state.
NBN Co can confirm that a number of its infrastructure assets to the North-West and South-East of Melbourne have been impacted, and many infrastructure sites throughout the state are currently running on battery back-up. NBN Co is currently deploying generators to affected areas to support ongoing network operations and will dispatch technicians to restore services as soon as it is safe to do so. Access to some areas is being impacted by localised flooding, road access and other damage related issues.
As at 6:00pm on Thursday 10 June, NBN Co has restored its infrastructure assets servicing approximately 36,500 premises in metropolitan areas of Melbourne, mainly in the city’s eastern suburbs. As a result of impacts to other network infrastructure assets, approximately 70,000 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Gisborne, Ballarat, and small areas of other storm-impacted regions of Victoria. It is likely that power restoration to some areas may take a number of days, which will impact on the restoration of our services.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will monitor the weather situation over coming days. It will continue to respond to network outages and is aiming to restore services as soon as possible.
10 June at 3:05pm
As a result of the severe weather and high winds that impacted Victoria on Wednesday night, there are significant power outages across the state.
NBN Co can confirm that a number of its infrastructure assets to the North-West and South-East of Melbourne have been impacted, and many infrastructure sites throughout the state are currently running on battery back-up. NBN Co is currently deploying generators to affected areas to support ongoing network operations and will dispatch technicians to restore services as soon as it is safe to do so.
As at 3:00pm on Thursday 10 June, NBN Co has restored its infrastructure assets servicing approximately 26,500 premises in metropolitan areas of Melbourne, mainly in the city’s eastern suburbs. As a result of impacts to other network infrastructure assets, approximately 60,000 nbn™ services remain affected across parts of the Greater Melbourne metropolitan area, Yarra Ranges, Gippsland, Gisborne, Ballarat, and small areas of other storm-impacted regions of Victoria.
The company advises customers that nbn™ services to individual premises affected by power outages may also be impacted. NBN Co is working closely with power providers and Emergency Services in Victoria and will monitor the weather situation over coming days. It will continue to respond to network outages and is aiming to restore services as soon as possible.
10 June at 10:44am
As a result of the severe weather and high winds that impacted Victoria on Wednesday night, there are an estimated 200,000 premises throughout the state that are currently without power. Local power providers have advised that, due to the extent of the damage, it could be some time before power is restored to some areas.
NBN Co can confirm that a number of its infrastructure assets to the North-West and South-East of Melbourne have been impacted, and many infrastructure sites throughout the state are currently running on battery back-up. The company has established an Emergency Management Team to respond to the situation, and it has generators on standby for deployment to support the network in the event of further or prolonged power outages across the state.
The company advises customers that nbn™ services to individual premises are likely to be affected by power outages. NBN Co is working closely with power providers and Emergency Services in Victoria, with technicians on standby to assist the recovery effort.
Preparation key to staying connected in an emergency
When it comes to staying safe – and connected – in the event of an emergency, it pays to be prepared.
The nbn™ network is robust, but it is important that residents are aware that services over the nbn™ network are likely to be affected by a large-scale event or power outages.
This is because equipment connected to services over the nbn™ network – both at the telephone exchange and within homes and businesses – will not work during a power outage.