business nbn™ solution finder

Use the solution finder to learn more about the needs of each of your business sites and about the business nbn™ wholesale products and services we offer service providers. Ask a service provider if a retail solution powered by business nbn™ is available at your site.
Question {{step}} of 5
Question {{step}} of 5
How many business sites does your organisation operate from?

This question refers to your entire organisation (e.g. multiple business sites)


Question {{step}} of 5
How many employees work at your business site?

This question refers to a single business site


 
Question {{step}} of 5
Does your business site have three or more voice lines?

This question refers to a single business site


 
Question {{step}} of 5
Select the option that best describes commonly used applications or needs at your business site

This question refers to a single business site

Note: By selecting 'Critical' you will be recommended our highest performance business nbn™ wholesale solution irrespective of other responses provided.


 
Question {{step}} of 5
In the unlikely event of a fault, how quickly would your business site need services restored?

This question refers to a single business site

Note: These are wholesale response times only. Speak to a service provider to find out whether response times and service options are available to your business.


 

 

business nbn™ solutions

This table sets out some of the business nbn™ wholesale solutions we make available to service providers, who in turn tailor retail solutions powered by business nbn™ to meet your business needs.

Residential plan Basic Bundle Premium Bundle S Premium Bundle M Premium Bundle L Enterprise Ethernet
Basic connectivity for small businesses Basic connectivity and business grade support for even the smallest of businesses Business grade voice services without sacrificing quality Business grade voice and data services to support businesses as they move to the cloud Business grade fibre connectivity to meet complex business requirements Our enterprise grade fibre product for the highest levels of speed, performance and reliability available on the nbn™ broadband access network

Committed Bandwidth
0.15/0.15Mbps1

Supports VoiP calls (audio)

See important note 1

Committed Bandwidth
0.15/0.15Mbps1

Supports VoiP calls (audio)

See important note 1

Committed Bandwidth
1/1Mbps1

Symmetrical download/upload speeds help support applications such as:

Eftpos, VoIP calls (audio).

See important note 1

Committed Bandwidth
20/20Mbps1

Symmetrical download/upload speeds help support applications such as:

VoIP calls (audio and video), video conferencing, office productivity apps, messaging apps, physical/cyber security, file sharing, CRM tools.

See important note 1

Committed Bandwidth
50/50Mbps1

Symmetrical download/upload speeds help support applications such as:

VoIP calls (audio and video), video conferencing, office productivity apps, messaging apps, physical/cyber security, file sharing, CRM tools.

See important note 1

Committed Bandwidth
Up to 1000Mbps2

Other speed tiers are available.

Symmetrical download/upload speeds help support applications such as:

VoIP calls (audio and video), video conferencing, office productivity apps, messaging apps, physical/cyber security, file sharing, CRM tools.

See important note 2

and and and and and and
Best Efforts Bandwidth
50/20 or 100/40 Mbps1

See important note 1

Best Efforts Bandwidth
50/20 or 100/40 Mbps1

See important note 1

Best Efforts Bandwidth
50/20 or 100/40Mbps1

See important note 1

Best Efforts Bandwidth
100/40Mbps1 required as minimum3

See important notes 1 and 3

Best Efforts Bandwidth
250/100Mbps1 required as minimum3

See important notes 1 and 3

Best Efforts Bandwidth
Up to 1000/1000Mbps2

See important note 2

(Other speeds tiers available)

Voice lines
Supports one voice line

Voice lines
Supports one voice line

Voice lines
Supports up to 10 voice lines

Voice lines
Supports 10 or more voice lines and HD video conferencing

Voice lines
Supports 10 or more voice lines and HD video conferencing

Voice lines
Supports 10 or more voice lines and HD video conferencing

- -

Parallel line installation
To minimise business disruption

If your premises is connected using nbn™ FTTN, FTTB or FTTC access technologies, we offer your service provider a discount to install a parallel line during the migration of your services to reduce disprution to your business

Parallel line installation
To minimise business disruption

If your premises is connected using nbn™ FTTN, FTTB or FTTC access technologies, we offer your service provider a discount to install a parallel line during the migration of your services to reduce disprution to your business

-

Custom installation
Custom built fibre and end-to-end management

We will install a direct fibre connection from the fibre access node to your business site.

Our team will help manage the end-to-end process from order, design and build.

 

Standard service levels
Next business day restore target as standard4

We offer service providers a next business day restore target (premises in urban areas and remote fixes only).4

8am-5pm operational period (business days only).

See important note 4

Enhanced service levels
12-hour restoration targets and 24/7 support as standard4

We offer service providers a 12-hour service restoration target (premises in urban areas and remote fixes only) with 24/7 support operational period as standard as part of this bundle discount.4

Talk to your service provider about the service levels available to your business and the faster options that may be available at an additional charge. We also offer service providers end-to-end case management for service incidents with business nbn™ wholesale products and services.

See important note 4

Enhanced service levels
12-hour restoration targets and 24/7 support as standard4

We offer service providers a 12-hour service restoration target (premises in urban areas and remote fixes only) with 24/7 support operational period as standard as part of this bundle discount.4

Talk to your service provider about the service levels available to your business and the faster options that may be available at an additional charge. We also offer service providers end-to-end case management for service incidents with business nbn™ wholesale products and services.

See important note 4

Enhanced service levels
12-hour restoration targets and 24/7 support as standard4

We offer service providers a 12-hour service restoration target (premises in urban areas and remote fixes only) with 24/7 support operational period as standard as part of this bundle discount.4

Talk to your service provider about the service levels available to your business and the faster options that may be available at an additional charge. We also offer service providers end-to-end case management for service incidents with business nbn™ wholesale products and services.

See important note 4

Enhanced service levels
12-hour restoration targets and 24/7 support as standard4

We offer service providers a 12-hour service restoration target (premises in urban areas and remote fixes only) with 24/7 support operational period as standard as part of this bundle discount.4

Talk to your service provider about the service levels available to your business and the faster options that may be available at an additional charge. We also offer service providers end-to-end case management for service incidents with business nbn™ wholesale products and services.

See important note 4

Premium service levels
12-hour restoration targets and 24/7 support as standard4

We offer service providers a 12-hour service restoration target (premises in urban areas and remote fixes only) with 24/7 support operational period as standard as part of this bundle discount.4

Talk to your service provider about the service levels available to your business and the faster options that may be available at an additional charge. We also offer service providers end-to-end case management for service incidents with business nbn™ wholesale products and services.

See important note 4

-

Priority support

Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC).

Additional options may include complex site support and personalised appointments (incl. after hour appointments).5

See important note 5

Priority support

Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC).

Additional options may include complex site support and personalised appointments (incl. after hour appointments).5

See important note 5

Priority support

Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC).

Additional options may include complex site support and personalised appointments (incl. after hour appointments).5

See important note 5

Priority support

Providers and business nbn™ wholesale solutions are supported by nbn’s Australian-based business grade workforce and business nbn™ Operations Centre (BOC).

Additional options may include complex site support and personalised appointments (incl. after hour appointments).5

See important note 5

Priority support

We provide a committed delivery date and work with your service provider to test and activate the service in accordance with your requirements.6

See important note 6

Available on

HFC

FTTN

FTTB

FTTC

FTTP

Available on

HFC

FTTN

FTTB

FTTC

FTTP

Available on

HFC

FTTN

FTTB

FTTC

FTTP

Available on

FTTN7

FTTB7

FTTC7

FTTP

See important note 7

Available on

FTTP

Available on

Request

View PDF View PDF View PDF View PDF View PDF View PDF

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on an nbn™ powered plan

 

Download results

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on business nbn™ Basic Bundle

 

Download results

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on business nbn™ Premium Bundle S

 

Download results

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on business nbn™ Premium Bundle M

 

Download results

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on business nbn™ Premium Bundle L

 

Download results

Next steps

Download your results then contact a provider to discuss the retail solutions they offer based on business nbn™ Enterprise Ethernet

 

Download results

  • ‘Symmetrical’ refers to a connection with equal download/upload bandwidth (e.g. 100/100Mbps).
  • ‘Committed Bandwidth’ refers to the maximum wholesale speeds we commit to deliver (subject to defined performance characteristics and certain limitations) over our wholesale network to service providers.
  • ‘Best Efforts Bandwidth’ refers to the maximum wholesale speeds to be delivered over our wholesale network to service providers. We do not commit to these speeds being available at all times during the day, such as during the busy period.

What you need to do next

Download your results

If you haven't already, save a copy of your recommendation via the link in the table above.

Contact a provider

Ask your service provider about the retail solutions they offer based on your personalised solution finder recommendation.

Register for more info

Sign up to receive tailored educational content about business nbn™ wholesale products and services.


nbn
is a wholesaler
 

Remember, nbn is a wholesaler which means that services powered by business nbn™ must be bought from a service provider. A full list of service providers including those that sell retail solutions powered by business nbn™ is available within the Business section. Not all service providers offer retail solutions based on the full range of business nbn™ wholesale products and services.

 

Important notes:
 

1 business nbn™ wholesale bundle discounts are not available for products supplied via the nbn™ Fixed Wireless or Sky Muster™ satellite access networks. Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal quality, broadband plans and how your service provider designs its network). nbn offers wholesale speeds to service providers. The nbn™ wholesale speed tiers available to your service provider vary depending on the access technology in your area.

2 Regardless of the retail service an end user purchases, the actual wholesale speeds delivered by the business nbn™ Enterprise Ethernet product will be less than 1000Mbps due to equipment and network limitations. An end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the configuration over which services are delivered to their premises, whether they are using the service during the busy period, and some factors outside our control (like their equipment quality, software, chosen broadband plan or how their service provider designs its network). If the end user’s service provider has not selected a bandwidth in the highest of three classes of service available for business nbn™ Enterprise Ethernet, the speeds they experience may be affected by contention on the nbn™ access network, particularly in busy periods.

3 To purchase a Committed Bandwidth tier that forms part of the Premium Bundle M or Premium Bundle L, the service provider must also separately purchase, at a minimum, the Best Efforts Bandwidth tier outlined in the table.

4 These restoration targets only apply where the fault can be rectified remotely or, for nbn™ Ethernet, where the premises is located in an urban centre, or for business nbn™ Enterprise Ethernet where the premises is located in a metropolitan area. Different restoration targets apply if a premises is located outside urban centres or metropolitan areas (as applicable). Please note also that the restoration targets stated are offered by nbn to service providers – so speak to a service provider about the retail support services available to your business.

5 nbn provides Priority Support to service providers to support their supply of wholesale business nbn™ products and services to business customers. Speak to a service provider to find out whether Priority Support services may be available to your business.

6 These timeframes do not apply in some circumstances, including where delivery is delayed for reasons out of our control. Speak to your service provider about what nbn's Delivery Date Promise means for you.

7 Products with wholesale symmetrical committed bandwidths of 20/20Mbps are not available for all premises connected to the nbn™ FTTN, FTTB and FTTC networks. Please contact your service provider for details of the symmetrical committed bandwidths that are available at your premises.