How to make the switch

A step-by-step guide to connecting your business

As you know, the nbn™ network is being rolled out area by area. As each area becomes ready for service, affected services will have up to an 18-month window – your ‘ready for service’ window – before they are disconnected, so it’s important you switch affected services before your disconnection date, even if you only use a landline phone.^

The copper network within nbn™ Fixed Wireless and Sky Muster™ Satellite areas will not be switched off. Certain business telecommunications services – called Special Services – are different.# Visit the Special Services page for more information.

And always remember – the nbn™ network is a wholesale only network, which means that voice and data products, and other broadband services, must be ordered from a service provider.

Preparing to switch

To help prepare you for the switch, use our interactive checklist to determine which services and equipment may be affected and find out what you need to do next.

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Disconnection dates vary and not all Special Services will be disconnected. When a service will be disconnected, and the timing of disconnection, will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current service provider.