The perfect companion to your mobile device
Your mobile is fantastic for when you’re on the go, but an nbn network connection will provide fast internet at your home. So, it makes sense to use both services to complement each other.
Connecting to the nbn network made easy
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Check your address here to see if you can connect to the nbn network
This checklist can help you get ready to speak with a phone and internet provider – or give you more information if you’re a carer for someone else.
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Frequently asked questions
Have you been contacted by someone claiming to be from nbn asking for personal information and you’re not sure if it is a scam?
If you have provided financial details (bank account, credit card, or gift card) or personal information to a scammer claiming to work for nbn, you need to:
- Contact your bank or financial institution immediately.
- Report the matter to your local police. You could also report your issue to the Australian Cyber Security Centre (ACSC).
- If you have provided remote access to your computer or mobile device or given personal or financial information to a scammer, contact IDCARE on 1800 595 160. Try to record as much information as possible including phone numbers, names, or any remote access ID. Remote access companies such as TeamViewer also accept direct reports of scams via their website to investigate and block fraudulent accounts.
- To protect others, report scams to the Australian Competition & Consumer Commission (ACCC) via Scamwatch. Scamwatch data is provided each month to nbn and is invaluable in helping our efforts to educate the community about scams.
Please note: nbn will never call and ask to access your computer or advise you that you’re going to be disconnected.
1. Check the position of your Wi-Fi modem
Objects around your modem (the connection box that helps you connect to the internet) can absorb and reflect Wi-Fi signals. Avoid placing your modem behind solid walls made from brick or cement, or near televisions, microwaves or mirrors, to help your signal stay stable. Make sure you’re connecting to the right Wi-Fi signal band too.
2. Check your speed and how many devices you have connected
If you have multiple devices connected at the same time, it can impact the speeds you may be able to achieve. Speak to your internet provider or IT professional about whether your current modem and internet speed meets your needs.
3. Use an Ethernet cable to connect your smart or high-definition television
An Ethernet cable connection allows you to physically wire your modem to your TV. It’s highly recommended if you’re looking to improve the stability of your connection compared with Wi-Fi that can, at times, experience interference from its surroundings.
4. Consider using smart devices and upgrading older devices.
A smart device can help you use technology to automate everyday tasks. Voice-activated AI-powered speaker devices like a Google Home, or Amazon Alexa can make everyday life easier, more convenient and social. It’s easier to set up than you might expect. They can answer questions like, “Hey Google, what will the weather be like today?” or help set reminders like “Hey Alexa, can you remind me tomorrow at 9am to call my doctor?” Find out more at your local electronic hardware department store. You might also want to look into upgrading your modem, if you’ve had your current one for a while.
5. Ensure your device is compatible
The rollout of the nbn network involves new technologies which some existing devices may not be compatible with. It’s important to speak to your phone and internet provider to find out if your devices will work on the nbn network, or what alternatives may be available. It’s also important to register safety-critical equipment like a medical alarm with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility.
If you’re using a medical alarm that’s connected to the nbn network in your home, it’s important that you^:
- Speak to your alarm provider or manufacturer to check if your device is fully compatible with the nbn network. They might suggest upgrading your device to a new alarm that has a back-up battery and connects via a mobile network, so it can still work during a power or nbn access network outage. If you decide to choose one of these modems, ask if it will continue to provide phone services when running in mobile back-up mode.
- Test your medical alarm after connecting it to the nbn network, so you can be sure that it’s working properly. Make sure you talk to your alarm supplier or phone and internet provider if you need some extra support.
- If you or a loved one have special needs or a serious medical condition, speak to your phone and internet provider about any assistance services they may offer. nbn is a wholesaler, which means we don’t offer these services.
If you need more assistance
Remember, nbn is a wholesaler. So if you need some help purchasing an nbn powered plan, you’ll need to contact a phone and internet provider. They will also be able to answer questions in relation to your service, troubleshooting and getting connected.