Skip to the article content

Made for more meaningful connections

Stay in touch and in tune with your favourite people and activities

Why nbn?

Connecting to the nbn network makes sense*.

Stay in contact with family and friends

Stream your favourite TV shows and films on demand

Connect to many kinds of essential services to help you to stay independent

The perfect companion to your mobile device

Your mobile is fantastic for when you’re on the go, but an nbn network connection will provide fast internet at your home. So, it makes sense to use both services to complement each other.

Connecting to the nbn network made easy

Check your address

The nbn network is available even in some of the most remote corners of Australia, and it’s available from a choice of providers. It’s a good idea to check your address to see whether you can connect to the nbn network before calling a provider. You can do this by typing your address in the box below.

Contact a provider of your choice

They can assist you in purchasing an nbn powered plan to suit your needs and answer any questions you may have regarding your service or the connection process.

Choose a plan that suits you

Start by letting your provider know what internet-connected devices you use at home. This could include your computer, medical alarm*, a smart TV you use to stream Netflix or watch catch up TV, pay TV services like Foxtel, or a home security system. This will help them recommend the best plan for you over the nbn network. 
For tips on questions to ask your provider, see the ‘Connection Checklist’ in the ‘More Resources’ section below.

Let’s get started!

Check your address here to see if you can connect to the nbn network

More resources

Connection checklist

This checklist can help you get ready to speak with a phone and internet provider – or give you more information if you’re a carer for someone else.

Improve your digital skills

We’ve developed the nbn Online Skills Check and Resources tool to help measure your digital know-how and take your digital skills to the next level.

Attend our community events

Connect with nbn brand ambassadors and get your questions answered face-to-face or online.

Frequently asked questions

Have you been contacted by someone claiming to be from nbn asking for personal information and you’re not sure if it is a scam?

Immediate action

If you have provided financial details (bank account, credit card, or gift card) or personal information to a scammer claiming to work for nbn, you need to:

  • Contact your bank or financial institution immediately.
  • Report the matter to your local police. You could also report your issue to the Australian Cyber Security Centre (ACSC).
  • If you have provided remote access to your computer or mobile device or given personal or financial information to a scammer, contact IDCARE on 1800 595 160. Try to record as much information as possible including phone numbers, names, or any remote access ID. Remote access companies such as TeamViewer also accept direct reports of scams via their website to investigate and block fraudulent accounts.
  • To protect others, report scams to the Australian Competition & Consumer Commission (ACCC) via Scamwatch. Scamwatch data is provided each month to nbn and is invaluable in helping our efforts to educate the community about scams.

Please note: nbn will never call and ask to access your computer or advise you that you’re going to be disconnected.

1. Check the position of your Wi-Fi modem

Objects around your modem (the connection box that helps you connect to the internet) can absorb and reflect Wi-Fi signals. Avoid placing your modem behind solid walls made from brick or cement, or near televisions, microwaves or mirrors, to help your signal stay stable. Make sure you’re connecting to the right Wi-Fi signal band too.

2. Check your speed and how many devices you have connected

If you have multiple devices connected at the same time, it can impact the speeds you may be able to achieve. Speak to your internet provider or IT professional about whether your current modem and internet speed meets your needs.

3. Use an Ethernet cable to connect your smart or high-definition television

An Ethernet cable connection allows you to physically wire your modem to your TV. It’s highly recommended if you’re looking to improve the stability of your connection compared with Wi-Fi that can, at times, experience interference from its surroundings.

4. Consider using smart devices and upgrading older devices.

A smart device can help you use technology to automate everyday tasks. Voice-activated AI-powered speaker devices like a Google Home, or Amazon Alexa can make everyday life easier, more convenient and social. It’s easier to set up than you might expect. They can answer questions like, “Hey Google, what will the weather be like today?” or help set reminders like “Hey Alexa, can you remind me tomorrow at 9am to call my doctor?” Find out more at your local electronic hardware department store. You might also want to look into upgrading your modem, if you’ve had your current one for a while.

5. Ensure your device is compatible

The rollout of the nbn network involves new technologies which some existing devices may not be compatible with. It’s important to speak to your phone and internet provider to find out if your devices will work on the nbn network, or what alternatives may be available. It’s also important to register safety-critical equipment like a medical alarm with nbn by calling 1800 227 300 or visiting

If you’re using a medical alarm that’s connected to the nbn network in your home, it’s important that you^:

  • Speak to your alarm provider or manufacturer to check if your device is fully compatible with the nbn network. They might suggest upgrading your device to a new alarm that has a back-up battery and connects via a mobile network, so it can still work during a power or nbn access network outage. If you decide to choose one of these modems, ask if it will continue to provide phone services when running in mobile back-up mode.
  • Test your medical alarm after connecting it to the nbn network, so you can be sure that it’s working properly. Make sure you talk to your alarm supplier or phone and internet provider if you need some extra support.
  • If you or a loved one have special needs or a serious medical condition, speak to your phone and internet provider about any assistance services they may offer. nbn is a wholesaler, which means we don’t offer these services.

If you need more assistance

Remember, nbn is a wholesaler. So if you need some help purchasing an nbn powered plan, you’ll need to contact a phone and internet provider. They will also be able to answer questions in relation to your service, troubleshooting and getting connected.

Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception, or how your provider designs its network).

The rollout of the nbn network will involve new technologies, and some existing devices including many medical alarms, may not be compatible with these at all times. You should contact your equipment provider to find out if your alarm or other equipment will work when connected to the nbn network and what alternative solutions are available. For more information, visit