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Important information
More work required
Thank you for your patience. nbn is committed to completing the rollout in 2020. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Planned to be available from
Note: Some premises may require more work before they are ready to connect.
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Disconnection information
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
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Network outages
From time to time there may be planned maintenance or unforeseen incidents that may cause an outage and affect your service.
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nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
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nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.
Information for your address
We expect to have more detailed information soon in regards to the connection of your premises.
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The nbn™ broadband access network is not currently available at your premises
Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.
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The nbn™ broadband access network is not currently available in your building.
We have made several attempts to initiate the process of establishing an nbn™ access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative.
Frequently asked questions
You may find the answer to your enquiry with these frequently asked questions.
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Contact your provider
nbn is a wholesaler so in most cases you will need to speak with your phone and internet provider if you have a query.
Contact your provider for
- Loss of phone or internet connection including outages/dropouts
- Issues getting connected
- Concerns about speed
- Missing equipment
- Missing or incorrect address
- Appointments including technician hasn't turned up
- Service connection delays
As nbn is a wholesaler, you will need to talk to your provider in relation to the issues listed above.
Contact nbn
If you are medically vulnerable or want to report a health and safety issue, please call us directly on 1800 687 626.
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Office locations
Our head offices are located in Sydney and Melbourne.
Sydney
Level 13,
100 Mount street
North Sydney NSW 2060
Australia
100 Mount street
North Sydney NSW 2060
Australia
Melbourne
Tower 5, Level 14
727 Collins street
Docklands VIC 3008
Australia
727 Collins street
Docklands VIC 3008
Australia
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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