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Important information

More work required
Thank you for your patience. nbn is committed to completing the rollout in 2020. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
More work required
Planned to be available from
Note: Some premises may require more work before they are ready to connect.

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Disconnection information

Premises connected to the nbn™ broadband access network via the Sky Muster™ satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Sky Muster™ satellite access network, you should speak to your phone and internet provider at the time you place your order.

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Changeover information

Changeover information

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Network outages

From time to time there may be planned maintenance or unforeseen incidents that may cause an outage and affect your service.

Changeover information

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Information for your address

nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.

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Information for your address

nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.

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Information for your address

We expect to have more detailed information soon in regards to the connection of your premises.

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Information for your address

The nbn™ broadband access network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Information for your address

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Information for your address

The nbn broadband access network is not currently available in your building. 

We have made several attempts to initiate the process of establishing an nbn™ access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. 



Contact your provider

nbn is a wholesaler so in most cases you will need to speak with your phone and internet provider if you have a query.

Contact your provider for

  • Loss of phone or internet connection including outages/dropouts
  • Issues getting connected
  • Concerns about speed
  • Missing equipment
  • Missing or incorrect address
  • Appointments including technician hasn't turned up
  • Service connection delays

As nbn is a wholesaler, you will need to talk to your provider in relation to the issues listed above.

Provider details

View a list of providers and their contact details.

Contact nbn

If you are medically vulnerable or want to report a health and safety issue, please call us directly on 1800 687 626.

Contact nbn by phone

Freecall 1800 687 626

Office locations

Our head offices are located in Sydney and Melbourne.
Sydney
Level 13,
100 Mount street
North Sydney NSW 2060
Australia
Melbourne    
Tower 5, Level 14
727 Collins street
Docklands VIC 3008
Australia

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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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