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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

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One million additional homes and businesses to become eligible for full fibre

12 February 2023

A million more households and businesses will get the opportunity to choose faster and more reliable broadband as the rollout of full fibre to the premises continues across the country.^1,2

nbn and the Australian Government have released the latest suburbs and towns where additional premises will become eligible to get fibre connected to their house or business by ordering an eligible wholesale speed tier¹ - with up to 58 per cent located in regional areas and the rest in metro areas.

These upgrades are part of the nbn fibre upgrade program - which was boosted by the Australian Government’s recent announcement of an additional $2.4 billion investment.

Full fibre connection to the nbn^® network offers customers access to the higher speed tiers, which delivers a better, more reliable internet experience for homes and businesses.

The enhancements to the nbn network to deliver faster speeds and more data reflect and support business and societal changes over the last two years.

According to Venture research commissioned by nbn, online health consultations have increased by 147 per cent, online secondary educational engagement has grown by 114 per cent and a third of people who can work from home now expect to continue working from home at least one day a week.

The company is also supporting growing demands from Australian businesses for faster speeds and more data. Research indicates that 40 per cent of businesses are using video conferencing, cloud storage or cloud-based software.

Other benefits of higher speeds include:

Faster uploads and downloads for homes and businesses;
Faster game upgrades;
Faster streaming – making it easier to work from home, and a more enjoyable movie experience.

The benefits are even greater for larger households with many high bandwidth devices being used at the same time. More speed is better for when the whole family is streaming online at the same time – working from home, gaming, and watching movies.

nbn is on track to enable up to 10 million premises, or up to 90 per cent of homes and businesses across Australia to access nbn Home Ultrafast, offering wholesale download speeds of 500 Mbps to close to 1 Gbps, by the end of 2025.^2,3

To trigger an upgrade, customers at eligible premises²need to place an order with a retailer which is based on one of nbn’s three highest residential wholesale speed tiers.

To find out if you’re eligible for an upgrade register at nbn.com.au/FTTPupgrade.

Kathrine Dyer, Chief Operating Officer at nbn, said:

“Today’s announcement is good news for customers living and working in more than one million homes and businesses across Australia because they will soon be able to access the fastest residential speeds available on the nbn network.

“We are unlocking social and economic benefits across Australia by pushing fibre deeper into communities. Fibre is inherently more capable of delivering faster upload and download speeds, is generally more reliable than copper connections and reduces our ongoing maintenance and operating costs.

“So far, we have identified the suburbs and towns across Australia where customers living and working in around 3 million premises currently served by nbn Fibre to the Node will be able to access full fibre upgrades by the end of 2025.

“In just six years data use has tripled on the nbn network – and that exponential growth is expected to continue as customer demands increase to meet new technology.”

Suburbs and towns where an additional 1,000,000 homes and businesses will be eligible for full fibre:

State/Territory	Suburb or Town¹
Australian Capital Territory	Ainslie, Casey, Dickson, Kingston, Macgregor*, Monash, Yarralumla
New South Wales	Adamstown, Adamstown Heights, Airds, Albury, Alexandria, Allambie Heights, Ashmont, Avalon Beach, Avoca Beach, Bangalee, Bar Beach, Barnsley, Barrack Heights, Basin View, Bathurst, Belmont North, Beresfield, Bilgola Plateau, Blackbutt, Blackheath, Blayney, Blue Haven, Bolwarra Heights, Bonnells Bay, Booragul, Bowral, Bowraville, Bradbury, Broadmeadow, Budgewoi, Buff Point, Bundanoon, Bungendore, Calala, Callala Bay, Callala Beach, Campbelltown, Cardiff, Casino, Castle Hill, Caves Beach, Cessnock, Charlestown, Chinderah, Clyde, Coledale, Cooks Hill, Coolangatta, Cooma, Coonabarabran, Cooranbong, Corowa, Cowra, Cringila, Cronulla, Crosslands, Dalmeny, Darlinghurst, Dee Why, Denhams Beach, Double Bay, Dubbo, East Albury, East Ballina, East Tamworth, Eden, Edgeworth, Elderslie, Eleebana, Elermore Vale, Epping, Erina, Figtree, Fingal Head, Forbes, Forster, Gateshead, Gerroa, Gilgandra, Gladesville, Glen Innes, Glendale, Glenfield Park, Glenmore Park, Glenroy, Gorokan, Goulburn, Grafton, Granville, Griffith, Gulgong, Gunnedah, Gwynneville, Halekulani, Hamilton, Harrington, Haywards Bay, Helensburgh, Hillsborough, Hillvue, Hinchinbrook, Holmesville, Homebush West, Hunters Hill, Islington, Jamisontown, Jerrabomberra, Jindabyne, Kanwal, Kariong, Katoomba, Keiraville, Kelso, Kensington, Killingworth, Kincumber, Kings Langley, Kingscliff, Kingsford, Kirrawee, Kooringal, Kotara, Kurri Kurri, Lakelands, Lambton, Laurieton, Lavington, Leura, Lisarow, Lithgow, Long Beach, Macksville, Macquarie Hills, Maianbar, Maitland, Maloneys Beach, Mannering Park, Marmong Point, Maryland, Medowie, Merewether, Merimbula, Middleton Grange, Mitchell, Mittagong, Mollymook, Mollymook Beach, Montefiores, Moree, Moss Vale, Mount Austin, Mount Hutton, Mount Kembla, Mount Warrigal, Mudgee, Murwillumbah, Nambucca Heads, Narara, Narrabri, Narrandera, Narrawallee, New Lambton, Niagara Park, Norah Head, North Albury, North Batemans Bay, North Kellyville, North Lambton, North Manly, North Nowra, North Tamworth, Nowra, Oak Flats, Old Erowal Bay, Orange, Ourimbah, Oxley Vale, Parklea, Picton, Port Kembla, Port Macquarie, Primbee, Quakers Hill, Raymond Terrace, Rhodes, Rozelle, Ruse, Rutherford, San Remo, Sanctuary Point, Scone, Shell Cove, Shoalhaven Heads, Shortland, Singleton, Skennars Head, Smithfield, South Albury, South Bathurst, South Grafton, South Nowra, South Tamworth, South Turramurra, South West Rocks, Speers Point, Spring Farm, St Helens Park, Stockton, Sunshine Bay, Surfside, Surry Hills, Sussex Inlet, Swansea, Tahmoor, Telarah, Terranora, Terrigal, Thirlmere, Thirroul, Thornton, Thurgoona, Tuggerah, Tuggerawong, Tumut, Tweed Heads South, Ulladulla, Umina Beach, Valentine, Wadalba, Wagga Wagga, Waitara, Wallabi Point, Wallsend, Wangi Wangi, Warners Bay, Warrawong, Watanobbi, Wauchope, Wentworth Falls, West Albury, West Bathurst, West Kempsey, West Tamworth, West Wallsend, West Wyalong, Wetherill Park, Whitebridge, Windale, Windradyne, Wollongbar, Wollstonecraft, Wombarra, Woodcroft, Woolwich, Woronora Heights, Wyee, Wyoming, Wyongah, Yamba*, Yass, Young
Victoria	Anglesea, Apollo Bay, Attwood, Bairnsdale#, Ballan, Baranduda, Beaconsfield Upper, Bell Park, Bell Post Hill, Belmont#, Benalla, Bendigo#, Blind Bight, Botanic Ridge, Bright, Broadford, Cairnlea, Camperdown, Cannons Creek, Cape Paterson, Cape Woolamai#, Capel Sound, Castlemaine#, Clifton Springs, Cobram, Cohuna, Colac#, Connewarre, Corio#, Craigieburn#, Dalyston, Daylesford, Diamond Creek, Dromana, Drouin, Drysdale, East Bairnsdale, East Bendigo#, Eastwood, Echuca, Eltham, Flora Hill#, Geelong#, Gisborne, Golden Square, Hamilton, Hamlyn Heights, Hastings, Healesville, Heathcote Junction, Herne Hill, Highett, Horsham#, Hurstbridge, Indented Head, Inverloch, Jan Juc, Keysborough, Kialla, Kilmore, Kyabram, Lake Gardens, Lake Wendouree, Lang Lang, Launching Place, Leneva, Leongatha#, Loch Sport, Long Gully, Lovely Banks, Lucknow, Manifold Heights, Mildura#, Moe#, Mornington#, Morwell#, Mount Martha#, Narre Warren North, Newtown, Norlane, North Bendigo#, North Melbourne, North Shore, Paynesville, Point Lonsdale, Port Fairy, Portarlington, Portland#, Portsea, Quarry Hill, Redan, Research, Rhyll, Riddells Creek, Rockbank, Romsey, Rosebud, Rye, Safety Beach, Sale#, Seville, Seville East, Silverleaves, Smiths Beach, Somers, Sorrento, South Dudley, South Geelong, South Morang, Spring Gully, St Albans Park, St Leonards, Strathfieldsaye, Sunbury, Sunderland Bay, Sunset Strip, Sunshine West, Surf Beach, Swan Hill, Tooradin, Tootgarook, Torquay#, Trafalgar, Traralgon#, Traralgon East, Tyabb, Venus Bay, Wallan, Wandana Heights, Wandong, Wangaratta#, Warburton, Warneet, Warragul#, Warrnambool#, Wendouree#, West Wodonga, Whittlesea, Wimbledon Heights, Wodonga#, Wonthaggi, Woori Yallock*, Wy Yung, Yarra Junction, Yarragon, Yarram, Yarrawonga
Queensland	Agnes Water, Airlie Beach, Allenstown, Atherton, Avenell Heights, Ayr, Bahrs Scrub, Barlows Hill, Beaudesert, Beerwah, Bellbowrie, Belvedere, Berserker, Bilinga, Birtinya, Black River, Blackwater, Bongaree, Bonogin, Bowen, Boyne Island, Bray Park, Brendale, Bucasia, Buderim, Bundaberg Central, Bundaberg East, Bundaberg North, Bundaberg South, Bundaberg West, Burleigh Heads, Burleigh Waters, Burpengary, Burpengary East, Burrum Heads, Caboolture, Caloundra, Caloundra West, Camira, Cannon Hill, Cannonvale, Capalaba, Carseldine, Chinchilla, Clermont, Clinton, Collingwood Park, Condon, Cooee Bay, Coolum Beach, Cooroy, Cooya Beach, Cornubia, Crestmead, Currumbin Waters, Dalby, Darling Heights, Darra, Deception Bay, Deeragun, Dicky Beach, Diddillibah, Doolandella, Drayton, Dundowran Beach, Durack, Dysart, Eatons Hill, Emerald, Everton Hills, Flagstone, Frenchville, Gatton, Gladstone Central, Glass House Mountains, Gleneagle, Glenvale, Goondi Bend, Gordonvale, Greenbank, Gympie, Harristown, Highfields, Ingham, Innisfail, Jacobs Well, Jensen, Jimboomba, Jones Hill, Jubilee Pocket, Karalee, Karana Downs, Kawana, Kawungan, Kearneys Spring, Kedron, Kelso, Kepnock, Kin Kora, Kingaroy, Koongal, Labrador, Laidley, Landsborough, Lawnton, Logan Reserve, Logan Village, Loganholme, Lowood, Machans Beach, Main Beach, Maleny, Mareeba, Marian, Maroochydore, Maryborough, Millbank, Mirani, Moffat Beach, Moranbah, Morayfield, Mossman, Mount Cotton, Mount Warren Park, Mudgeeraba, Nambour, Narangba, Newtown, Noosaville, Norman Gardens, North Ipswich, North Mackay, Norville, Oakey, Oxley, Paradise Point, Park Avenue, Petrie, Pialba, Pimpama, Pine Mountain, Point Vernon, Rainbow Beach, Rasmussen, Redbank, Redlynch, Reedy Creek, Robertson, Rockhampton City, Rockville, Roma, Rosewood, Rosslyn, Rural View, Sarina, Scarness, Shelly Beach, Slacks Creek, Slade Point, Smithfield, South Gladstone, South Toowoomba, Southport, Southside, Springfield, Steiglitz, Sunnybank, Svensson Heights, Tamborine Mountain, Tannum Sands, Tewantin, Thabeban, The Gap, The Range, Tin Can Bay, Torquay, Trinity Park, Tully, Upper Caboolture, Upper Coomera, Urangan, Urraween, Wakerley, Walkerston, Walkervale, Wandal, Wangan, Warner, Warwick, Waterford, Whitfield, Wilsonton, Wilsonton Heights*, Wondunna, Woodgate, Woorim, Wulguru, Yamanto, Yaroomba, Yeppoon, Zilzie
Northern Territory	Araluen, Braitling, Ciccone, East Side, Gillen, Larapinta, Mount Johns, Sadadeen, The Gap*
South Australia	Aberfoyle Park, Adelaide, Albert Park, Angle Vale, Balaklava, Beaumont, Belair, Bellevue Heights, Beverley, Blackwood, Blair Athol, Blakeview, Bridgewater, Brooklyn Park, Cheltenham, Christie Downs, Christies Beach, Clare, Clearview, Coromandel Valley, Craigmore, Davoren Park, Elizabeth Downs, Elizabeth North, Elizabeth South, Enfield, Evanston Park, Findon, Flagstaff Hill, Gawler South, Goolwa, Goolwa Beach, Gulfview Heights, Hackham, Hackham West, Hallett Cove, Happy Valley, Hawthorn, Hawthorndene, Hazelwood Park, Huntfield Heights, Kilburn, Largs Bay, Largs North, Linden Park, Marion, Moonta Bay, Morphett Vale, Morphettville, Mount Barker, Mount Gambier, Munno Para, Myrtle Bank, Noarlunga Downs, North Haven, O'Halloran Hill, Old Reynella, Ottoway, Para Hills West, Pasadena, Penfield, Pennington, Plympton Park, Pooraka, Port Adelaide, Port Lincoln, Port Noarlunga, Queenstown, Renmark, Reynella, Reynella East, Risdon Park, Rosewater, Roxby Downs, Royal Park, Salisbury, Salisbury Heights, Seaton, Sheidow Park, Smithfield Plains, South Plympton, St Marys, Tanunda, Taperoo, Walkley Heights, West Lakes, Willaston, Woodcroft, Woodville Park, Woodville South
Western Australia	Albany, Alfred Cove, Armadale, Ascot, Ashfield, Attadale, Australind, Aveley, Baldivis, Banjup, Bassendean, Bayswater, Beaconsfield, Bedford, Beechboro, Belmont, Bertram, Bibra Lake, Boulder, Broadwater, Bunbury, Burns Beach, Busselton, Byford, Camillo, Carey Park, Clarkson, Collie, Coolbellup, Cooloongup, Currambine, Dalyellup, Denmark, Duncraig, Dunsborough, East Bunbury, Eaton, Eden Hill, Ellenbrook, Embleton, Falcon, Ferndale, Forrestdale, Forrestfield, Fremantle, Geographe, Girrawheen, Glen Iris, Glendalough, Gosnells, Greenwood, Guildford, Gwelup, Halls Head, High Wycombe, Hillman, Hocking, Jane Brook, Joondalup, Kalamunda, Kalgoorlie, Kardinya, Karrinyup, Kelmscott, Kiara, Lakelands, Landsdale, Lesmurdie, Lockridge, Lynwood, Maida Vale, Malaga, Manjimup, Margaret River, Marmion, Martin, McKail, Melville, Menora, Middle Swan, Midvale, Mindarie, Mira Mar, Morley, Mount Claremont, Mount Nasura, Myaree, Northam, O'Connor, Orana, Orelia, Parkwood, Parmelia, Piara Waters, Port Denison, Quinns Rocks, Riverton, Rockingham, Roleystone, Safety Bay, Secret Harbour, Seville Grove, Shoalwater, Sorrento, South Bunbury, South Kalgoorlie, Spearwood, Spencer Park, Success, Swan View, Tapping, The Vines, Two Rocks, Waikiki, Wannanup, Wanneroo, Warnbro, Waroona, Wellard, West Busselton, White Gum Valley, Willagee, Willetton, Withers, Woodlands*, Yakamia, Yanchep
Tasmania	Berriedale, Burnie, Chigwell, Claremont, Devonport, Evandale, Grindelwald, Hawley Beach, Huonville, Latrobe, Longford, Margate, New Norfolk, Park Grove*, Penguin, Perth, Port Sorell, Scamander, Ulverstone, West Ulverstone

*Indicates identification of additional footprint in suburbs and towns previously announced in NBN Co’s series of footprint announcements comprising the original 2 million FTTN to FTTP Fibre Connect upgrade program.

#Indicates identification of additional footprint in suburbs and towns previously announced as part of NBN Co and the Victorian Government’s co-investment program.

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Notes to editor:

NBN Co reserves the right to amend the list of targeted suburbs and towns for the local fibre network build at its discretion if circumstances change and if absolutely necessary.
Conditions, eligibility criteria and costs will apply. Eligibility criteria is expected to include, among other things, being designated by nbn as a simple premises (eg. standalone premises or Single Dwelling Unit (SDU)) and once the program is available for an eligible premises, placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers. Not all providers offer plans based on the full range of wholesale speed tiers. Talk to your preferred provider for more information about availability and the right solution for your needs.
Regardless of the retail service you purchase, the actual wholesale speeds delivered by nbn’s highest residential wholesale speed tiers of 500 to close to 1000 Mbps will be less than 1Gbps due to equipment and network limitations and the peak information rate may fall anywhere in this range. In addition, the HFC Home Ultrafast bandwidth profile downstream service provided to retail providers is a ranged profile with a maximum sustained information rate of 750Mbps. Reference to speeds are not end user speeds; they are wholesale layer 2 peak information rate bandwidth provided to retail providers. An end customer’s experience, including the speeds actually achieved over the nbn network, depends on the nbn access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of NBN Co’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network).

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Richard O’Leary
Mobile: 0407 442 995
Email: richardoleary@nbnco.com.au

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