Modifying nbn™ broadband access network
infrastructure

We recognise our nbn™ assets or infrastructure may occasionally need to be altered, relocated, removed or protected.

It’s important to note that by law, only nbn and our authorised contractors may work on nbn™ assets and infrastructure. This means that any interference, including unauthorised tampering or modifications, may result in legal action.

Keep in mind, nbn is a member of Dial Before You Dig. To help avoid accidental damage, please ensure you’re aware of the location of any underground cables in your area. Simply contact Dial Before You Dig on 1100 or via their website at www.1100.com.au

Apply early and provide nbn with as much advance notice of your plans as possible.


What you need to know

Who is this application for? Before you start Pricing information Start an application
This application is for residents, property owners, developers, and local governments
To help cater to your request, and subject to certain feasibilities and assessments, we have a range of options we may be able to offer you. These can include but are not limited to:
nbn™ assets and infrastructure within your property boundary
  • Relocation of aerial network or lead-ins underground
  • Removal or relocation of nbn™ supplied equipment prior to any demolition or renovation of your premises.

If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.

nbn™ assets and infrastructure on public land
  • Relocation of nbn™ street infrastructure (e.g. nodes, pillars) 
  • Relocation of nbn™ pits and assets in pits owned by nbn or another telecommunications provider
  • Relocation of nbn conduits.

If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible. 

This application is a request for Commercial Works, which we will assess and confirm eligibility.
Before you start

If you need existing nbn™ supplied equipment or cabling (such as an nbn™ connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.

A list of registered cablers can be found at the Australian Registered Cablers website*.

If your relocation request of existing nbn™ supplied equipment is due to service performance, please check our nbn™ optimise page, or speak to your phone and internet provider who will be able to assist you. 
For concerns about installation quality please click here to report or make a complaint about nbn™ supplied equipment installation and workmanship.

Pricing information 

If you want to enquire about modifying nbn™ assets, please keep in mind you will be charged for the relocation or removal of any nbn™ supplied equipment or network infrastructure. 

Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.

Terms referred to below:

Application fee
A fee payable by you that ensures you receive a competitive and accurate price for the work required. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure. 

Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to you after an application fee is paid. 

Relocation or removal cost
This is the cost to relocate or remove nbn™ supplied equipment or network infrastructure, which will be paid prior to any work commencing.

For equipment relocation within your building and removals related to demolition, costs are estimated to start from $400. Generally, this is a fixed price. For all other relocations, you may incur an application fee to develop a cost estimate. We will prepare this cost estimate for you prior to confirming the charges. This estimate will consider your requirements and provide you with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works. 

In preparing the cost estimate, we will assess the required work by contacting you, consulting with nbn™ approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.

Start my application request

All of our Commercial Works are payable by the party requesting the work. This fee must be paid before any work begins.


In order to begin your application, please accept that you understand that there will be fees for work carried out.
Begin application
Who is this application for?
This application is for residents, property owners, developers, and local governments
To help cater to your request, and subject to certain feasibilities and assessments, we have a range of options we may be able to offer you. These can include but are not limited to:
nbn™ assets and infrastructure within your property boundary
  • Relocation of aerial network or lead-ins underground
  • Removal or relocation of nbn™ supplied equipment prior to any demolition or renovation of your premises.

If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.

nbn™ assets and infrastructure on public land
  • Relocation of nbn™ street infrastructure (e.g. nodes, pillars) 
  • Relocation of nbn™ pits and assets in pits owned by nbn or another telecommunications provider
  • Relocation of nbn conduits.

If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible. 

Before you start
This application is a request for Commercial Works, which we will assess and confirm eligibility.
Before you start

If you need existing nbn™ supplied equipment or cabling (such as an nbn™ connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.

A list of registered cablers can be found at the Australian Registered Cablers website*.

If your relocation request of existing nbn™ supplied equipment is due to service performance, please check our nbn™ optimise page, or speak to your phone and internet provider who will be able to assist you. 
For concerns about installation quality please click here to report or make a complaint about nbn™ supplied equipment installation and workmanship.
Pricing information

Pricing information 

If you want to enquire about modifying nbn™ assets, please keep in mind you will be charged for the relocation or removal of any nbn™ supplied equipment or network infrastructure. 

Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.

Terms referred to below:

Application fee
A fee payable by you that ensures you receive a competitive and accurate price for the work required. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure. 

Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to you after an application fee is paid. 

Relocation or removal cost
This is the cost to relocate or remove nbn™ supplied equipment or network infrastructure, which will be paid prior to any work commencing.

For equipment relocation within your building and removals related to demolition, costs are estimated to start from $400. Generally, this is a fixed price. For all other relocations, you may incur an application fee to develop a cost estimate. We will prepare this cost estimate for you prior to confirming the charges. This estimate will consider your requirements and provide you with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works. 

In preparing the cost estimate, we will assess the required work by contacting you, consulting with nbn™ approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.

Start an application

Start my application request

All of our Commercial Works are payable by the party requesting the work. This fee must be paid before any work begins.


In order to begin your application, please accept that you understand that there will be fees for work carried out.
Begin application

For more information

Our assets and infrastructure are protected by law. It is an offence to interfere with, tamper with or modify a facility owned or operated by a telecommunications carrier, such as nbn. Any unauthorised interference may result in legal action.

nbn reserves all of its rights in respect to any damage caused to its assets or infrastructure, including all reinstatement and repair costs.

Here are the various types of infrastructure managed by our Commercial Works team.

End User Premises Equipment

Any nbn™ access network equipment within the end user’s property boundary.

Aerial cable

Cable that is run overhead, including either 'nbn™ overhead' such as distribution cable (running up and down the street) or 'service delivery cable' (running from the street to a premises).

Lead-in Conduit

This includes the section of the network that runs from the street pit to the premises.

Pit and pipe

The underground infrastructure used for laying fibre. Conduits are the piping system used for protection and routing of cables and may be metal or plastic.

Fibre network

The optical fibre telecommunications network, owned or controlled by nbn.

Copper network

The copper-based access network, which is used to provide access to standard voice telephony and broadband services.

Keep in mind, nbn is a member of Dial Before You Dig. To avoid accidental damage, please ensure you’re aware of the location of any underground cables in your area by contacting Dial Before You Dig on 1100 or via their website, www.1100.com.au
If you been advised to complete a Network Protection Plan (NPP) by an nbn Commercial Works case manager, please read the information about how to submit a NPP.
If your enquiry relates to a request to change the technology type at your premises, please submit your request through the Technology Choice Program.
*
Please note: nbn does not provide accreditation for the companies listed on this website (or other companies who may be capable of providing the services), nor should the inclusion of a link on this website be construed as an endorsement from nbn.