nbn™ New Development process

So you’ve chosen your building partners (builder, architect, contractor or an nbn™ trained supplier) and you have your planning and building permits. Now is the perfect time to start planning for the nbn™ broadband access network.

If you are building a small development, such as a sub-dividing a lot into two residential units, please allow a minimum of three months’ notice before the required service date to help ensure the network can be connected in time for new residents. For all other developments, allow a minimum of six months’ notice before an active nbn connection is required. Keep in mind, all nbn infrastructure within your property boundary needs to be installed following our guidelines or you may have to remediate it later if it is not built to our standards.

Please note: nbn will endeavour to achieve these timeframes, but cannot guarantee these timeframes in all cases. 

Complete an online eligibility check and submit an application for a detailed assessment. Here you must also submit a service plan or master development plan which details how you will install nbn™ infrastructure (Lead-in Conduits (LIC), pit and pipes, or pathways).

We’ll assess your application, and confirm the charges involved and how long it will take to connect your development.

The Developer (also known as Contract Signatory) will need to agree to the legally binding terms to confirm the application. You will also need to pay the relevant charges (as applicable) for each new premises that requires a new nbn™ connection.

Once you have paid the charges and agreed to the terms, if it applies for your development you will be sent a letter of conditional approval (also known as a council letter).

The Property Developer will need to agree to the legally binding terms to confirm the application. You will also need to pay the relevant charges (as applicable) for each new premises that requires a new nbn™ connection. To help you understand the roles that each of these applications require please read our preparation list. 

Once you have paid the charges and agreed to the terms, if it applies for your development you will be sent a letter of conditional approval (also known as a provisioning or council letter).

You will be emailed a unique registration code to create an account on the nbn™ New Developments Portal.

To access the portal, first time users can use the link in their confirmation email.

Here you can manage your applications, including the tasks you need to complete to help meet the estimated “Ready for Service” date for your development.

We encourage you to log in to the nbn™ New Developments Portal regularly. We’ll provide feedback on your plans and designs via the portal to make sure you’re on track. 

Once your designs are accepted, you can start building the nbn™ infrastructure within your property boundary.

Check the Portal for any pending tasks

You may be asked to submit:

• An as-built design 
• A Notice of Practical Completion (PCN)

This means you are ready to either transfer the ownership or grant license to nbn, for pit and pipe works or pathway works – this doesn’t apply to developers with Lead-in Conduits (LIC).

We will conduct a site inspection and make sure the nbn™ infrastructure has been built to standard. If no remediation is required, we will provide a Certificate of Practical Completion (PCC).

Our nbn™ approved Delivery Partner will complete the installation of the nbn™ access network to your property boundary.

We’ll perform quality assurance tests to prepare your site for the connection. Once this is complete, we will make the development ready to connect.

This means that you can now speak to a phone and internet provider about connecting to services over the nbn™ access network.