It’s important to note that by law, only nbn and our authorised contractors may work on nbn™ assets and infrastructure. This means that any interference, including unauthorised tampering or modifications, may result in legal action.
Keep in mind, nbn is a member of Dial Before You Dig. To help avoid accidental damage, please ensure you’re aware of the location of any underground cables in your area. Simply contact Dial Before You Dig on 1100 or via their website at www.1100.com.au
Apply early and provide nbn with as much advance notice of your plans as possible.
What you need to know
- Relocation of aerial network or lead-ins underground
- Removal or relocation of nbn™ supplied equipment prior to any demolition or renovation of your premises.
If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.
- Relocation of nbn™ street infrastructure (e.g. nodes, pillars)
- Relocation of nbn™ pits and assets in pits owned by nbn or another telecommunications provider
- Relocation of nbn™ conduits.
If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible.
If you need existing nbn™ supplied equipment or cabling (such as an nbn™ connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.
A list of registered cablers can be found at the Australian Registered Cablers website*.
Pricing information
If you want to enquire about modifying nbn™ assets, please keep in mind that a fee may be charged for the relocation or removal of any nbn™ supplied equipment or network infrastructure.
Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.
Terms referred to below:
Application fee
A fee payable by the applicant for the preparation of a cost estimate. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure.
Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to the applicant after an application fee is paid.
Relocation or removal cost
nbn will not charge the applicant for the removal of nbn fixed line supplied equipment where it is related to a residential demolition. There may be additional reconnection or new development charges if the applicant chooses to reconnect with nbn at a later date.
For all other relocations and removals, the applicant may incur an application fee to develop a cost estimate. nbn will prepare this cost estimate for the applicant prior to confirming the charges. This cost estimate will consider the requirements and provide the applicant with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works.
In preparing the cost estimate, nbn will assess the required work by contacting the applicant, consulting with nbn™ approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.
- Relocation of aerial network or lead-ins underground
- Removal or relocation of nbn™ supplied equipment prior to any demolition or renovation of your premises.
If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.
- Relocation of nbn™ street infrastructure (e.g. nodes, pillars)
- Relocation of nbn™ pits and assets in pits owned by nbn or another telecommunications provider
- Relocation of nbn™ conduits.
If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible.
If you need existing nbn™ supplied equipment or cabling (such as an nbn™ connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.
A list of registered cablers can be found at the Australian Registered Cablers website*.
Pricing information
If you want to enquire about modifying nbn™ assets, please keep in mind that a fee may be charged for the relocation or removal of any nbn™ supplied equipment or network infrastructure.
Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.
Terms referred to below:
Application fee
A fee payable by the applicant for the preparation of a cost estimate. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure.
Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to the applicant after an application fee is paid.
Relocation or removal cost
nbn will not charge the applicant for the removal of nbn fixed line supplied equipment where it is related to a residential demolition. There may be additional reconnection or new development charges if the applicant chooses to reconnect with nbn at a later date.
For all other relocations and removals, the applicant may incur an application fee to develop a cost estimate. nbn will prepare this cost estimate for the applicant prior to confirming the charges. This cost estimate will consider the requirements and provide the applicant with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works.
In preparing the cost estimate, nbn will assess the required work by contacting the applicant, consulting with nbn™ approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.