Monitored fire alarms

The nbn™ access network will soon replace most existing fixed phone and internet networks. When you switch over to the nbn™ access network, it may affect the operation of important services- such as your monitored fire alarm.

It's important to register fire alarms with nbn's Fire Alarm and Lift Emergency Phone Register

The registration process for monitored fire alarms is an important government initiative to help support the migration from most existing networks to the nbn™ access network or alternative telecommunications networks. The rollout will involve new technologies which some existing fire alarms may not be compatible with.

What you need to do

  1. Talk to your monitored fire alarm provider about your options for migrating your fire alarm to the nbn™ access network, or another network, prior to the disconnection of your current service.
  2. Identify the phone number used by your fire alarm. 
  3. Register your service with nbn's Fire Alarm and Lift Emergency Phone Register. Valid registrations (with a valid service phone number) will help nbn identify where assistance with migration may be needed. Registration to nbn's Fire Alarm and Lift Emergency Phone Register is free.
  4. Once you have asked your monitored fire alarm provider for advice about options to migrate your fire alarm, you will need to decide which option to install.
  5. If additional cabling work is required to migrate your fire alarm, you will need to organise a registered cabler to do this. 
  6. Once the alarm has been migrated, work with your monitored fire alarm provider, and equipment providers, to make sure everything is working properly.
  7. Once migration is successfully tested, ask your monitored fire alarm provider to notify nbn that the service has been migrated.

How to register monitored fire alarm and lift emergency phones in multiple sites

To register monitored fire alarms and lift emergency phones in multiple sites, download and follow the instructions in the bulk registration template.


You must accept the terms and conditions to download the template
Download bulk template

More information:

Migration of monitored fire alarm and lift phone services good practice guide

Questions you could ask your monitored fire alarm provider:

  • Will my monitored fire alarm work properly when connected to the nbn™ access network?
  • If so, what specific phone or internet service will work best with my monitored fire alarm?
  • Will my monitored fire alarm be able to dial out during a power outage?
  • If not, what alternatives are available?
  • What solutions would you [the provider] suggest? Are there any costs involved?

A note on privacy

If you are disclosing others’ personal information to nbn for inclusion in the Register, you should have their consent to provide the information to nbn. You will also need to notify those individuals that you have provided their information to nbn, and advise them of the purpose for which you provided it.

If you would like to access, correct, or update your information on the Register, you can contact nbn by calling 1800 227 300 or emailing info@nbnco.com.au.

The Register has been carefully designed with privacy in mind, including the Australian Privacy Principles. nbn's privacy policy can be found at www.nbn.com.au/privacy.

Power outage information
Talk to your provider about whether your device will work during a blackout when connected to the nbn™ access network.
Find out more