Medical alarms, autodiallers or emergency
call buttons

It's important to register your medical alarm (monitored and unmonitored), autodialler or emergency call button with nbn's Medical Alarm Register.

Your registration on nbn’s Medical Alarm Register helps nbn identify households where support may be needed to help minimise a break in service before switching to a phone or internet service over the nbn™ access network.

We just need to know the address of the property where the medical alarm is being used, the type of medical alarm and your contact details.

Registration to nbn's Medical Alarm Register is free.

Make sure you call your device provider

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with. Therefore, it's vital that you talk to your device provider for advice, and to find out if your device or service will work on the nbn™ access network, or what alternatives may be available.

Questions you could ask your device provider:

  • Will my medical alarm work properly when connected to the nbn™ access network?
  • If so, what specific phone or internet service will work best with my medical alarm? 
  • Will my medical alarm be able to dial out during a power outage when connected to the nbn™ access network?
  • If not, what alternatives are available?
  • What alternatives are there to using a landline connection?
  • What solutions would you (the provider) suggest?
  • Are there any costs involved?

Types of alarms affected

Autodiallers (also known as emergency call buttons) are used by people who need to be able to call family or friends for help in an emergency. They typically have a base unit and a wireless pendant with a help button on it. When the help button is pressed, the alarm base unit calls a pre-assigned phone number and plays a pre-recorded message, or activates a loudspeaker to enable a speakerphone conversation. Generally autodiallers are purchased for a one-off price and have no ongoing monthly fees.
Professionally monitored medical alarms help you call a professional service for assistance in an emergency. You wear a pendant with a help button on it and when you press it, the alarm base station activates a loudspeaker to help you talk to an operator at the professional monitoring company. The monitoring service can then take appropriate action such as dispatching an ambulance or contacting family.

Register an individual medical alarm

Register multiple medical alarms

To register multiple medical alarms, download and follow the instructions in the bulk registration template


You must accept the terms and conditions to download the template
Download the bulk registration template
If you would like to access, correct or update your information on the Register, you can contact nbn by calling 1800 227 300 or emailing
info@nbnco.com.au. 
Download file
Learn more about medical alarms and the nbn access network
Download (PDF - 2.2 MB)
Upgrade your unmonitored medical alarm
Eligible users of unmonitored medical alarms have the opportunity to upgrade to an eligible new alarm that uses a mobile network for a reduced cost.
Find out more
Power outage information
Talk to your provider about whether your device will work during a blackout when connected to the nbn™ access network.
Find out more

A note on privacy

If you are disclosing others’ personal information to nbn for inclusion in the Register, you should have their consent to provide the information to nbn. You will also need to notify those individuals that you have provided their information to nbn, and advise them of the purpose for which you provided it.

If you would like to access, correct, or update your information on the Register, you can contact nbn by calling 1800 687 626 or emailing info@nbnco.com.au.

The Register has been carefully designed with privacy in mind, including the Australian Privacy Principles. nbn's privacy policy can be found at www.nbn.com.au/privacy.

Additional contact information

Services for people with hearing or speech impairment

If you have a hearing or speech impairment, contact us through the National Relay Service:

  • TTY phone 1800 555 677 and enter 1800 227 300
  • Speak and Listen users phone 1800 555 727 and enter 1800 227 300
  • Internet relay users connect to internet-relay.nrscall.gov.au and enter 1800 227 300
Translating or interpreting services

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask for the NBN Co Contact Centre on 1800 227 300

Have questions?

The Register is designed to help support medical alarm users during the move to the nbn™ network.

It will enable nbn to access information about the locations that have medical alarms placed on the Register.

Most medical alarms operate over the telephone network and make calls, when an alarm is triggered.

Any alarms using services that haven’t been moved to the nbn™ network and are still using the existing network when it is disconnected, will stop working.

We only collect the information that is necessary to operate the Register, manage the transition to the nbn™ network and help protect users of medical alarms. This includes the address of the property and contact details.

The Medical Alarm Register has been carefully designed to comply with all Australian privacy legislation. nbn’s privacy policy can be found at www.nbn.com.au/privacy.

Registering on the Medical Alarm Register is free of charge.

A standard installation of nbn™ equipment is also currently free of charge. Most medical alarm users will need to make some in-home wiring changes to use their alarm on the nbn™ network. Ask your medical alarm service provider if you will need in-home wiring changes to use your alarm on the nbn™ network. Wiring changes beyond the installation of the nbn™ connection box aren’t included in the free standard installation.

Ask your phone company or internet service provider if they offer an in-home wiring service and if there are any charges – some providers include this as part of their package for the move to the nbn™ network. 

Yes. Priority Assistance services are available for individuals with diagnosed life-threatening medical conditions.

Call your preferred phone company or internet service provider, tell them you have a Priority Assistance service and that you need the same service levels over the nbn™ network.