
Register your medical alarm
Your registration makes a difference
If you or a loved one rely on a medical alarm at home, it’s important to register your device with our Medical Alarm Register. This will allow us to assist you in a range of ways.
Receive notifications
We will call you when the nbn network becomes available at your home.
Help you prepare
We will advise you of the approaching disconnection date of your old phone
service.
Verify your alarm
We will work with you to verify your alarm is working once you’ve connected to the nbn network.
Where else to get help
Once you've connected to the nbn network and your alarm is working correctly, we will close your registration. Any further support requests will need to be directed to your alarm supplier or phone and internet provider.
If you have special needs or a serious medical condition, please speak to your phone and internet provider today about any assistance services they may offer. As a wholesaler, nbn does not offer these services.
Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical condition. Other phone or internet providers may also offer Priority Assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
Register an individual medical alarm
Register multiple medical alarms
Frequently asked questions

Check your medical alarm compatibility
Speak to your alarm provider or manufacturer to check if your device is compatible with the nbn network. Your provider may suggest upgrading to a new alarm that has a back-up battery and connects via a mobile network. That way your alarm can still work during a power or nbn network outage.

Your phone and internet service will not automatically move across to the nbn network. Therefore, you will need to speak to your phone and internet provider about establishing your new phone and/or internet services on the nbn network. Once your new phone and/or internet service is active on the nbn network, you can connect your medical alarm to the network if your device manufacturer advises you to do so.

You will need to test your alarm after it’s been successfully connected to the network. We will also call you to verify your alarm is working correctly.
Once you've connected to the nbn network and your alarm is working, we will close your registration. Any further support requests will then need to be directed to your alarm supplier or phone and internet provider.
If you or a loved one have special needs or a serious medical condition, please speak to your phone and internet provider today about any assistance services they may offer. As a wholesaler, nbn does not offer these services.
Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical condition. Other phone or internet providers may also offer Priority Assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
Some providers also offer modems with mobile network and battery backup. These are helpful in the event of a power outage, where the nbn network may not be available. If you decide to choose one of these modems, be sure to ask if it will continue to provide phone services when running in mobile backup mode. We also recommend those with medical conditions carry a charged mobile phone at all times.
Upgrade your unmonitored medical alarm
Power outage information
Additional contact information
Services for people with hearing or speech impairment
If you have a hearing or speech impairment, contact us through the National Relay Service:
- TTY phone 1800 555 677 and enter 1800 227 300
- Speak and Listen users phone 1800 555 727 and enter 1800 227 300
- Internet relay users connect to internet-relay.nrscall.gov.au and enter 1800 227 300
Translating or interpreting services
If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 and ask for the NBN Co Contact Centre on 1800 227 300
A note on privacy
If you are disclosing others’ personal information to nbn for inclusion in the Register, you should have their consent to provide the information to nbn. You will also need to notify those individuals that you have provided their information to nbn, and advise them of the purpose for which you provided it.
If you would like to access, correct, or update your information on the Register, you can contact nbn by calling 1800 227 300.
The Register has been carefully designed with privacy in mind, including the Australian Privacy Principles. nbn's privacy policy can be found at www.nbn.com.au/privacy.