You have a choice of speeds

At nbn, we have a range of wholesale speeds designed to suit different households' needs, whether you have multiple people streaming content at once, or you simply like using the internet to email friends or send photos.

It’s important to learn about the actual speeds you can expect to experience once you make the switch to an nbn™ powered plan, particularly during peak usage times. To discover more about the specific speed tiers available in your location, speak to your preferred phone and internet provider or visit their website for further information.

Please note, not all speed tiers are available everywhere. The availability of speed tiers depends on the type of technology you are connected to and the speed tiers your phone and internet provider offers.* 

Choosing the right speed

Factors that may affect your speed

When looking to achieve the best speed on your plan, there are a few elements you will need to consider*:
  • Your in-home setup. This can affect the speeds you receive, which is why we recommend following these simple tips that can help you improve the Wi-Fi connection in your house or apartment.
  • Time of the day. High traffic times (such as in the evening) can cause speeds to become slower.
  • The type and size of the content you are uploading or downloading.
  • The nbn™ network technology available at your premises.
  • The number of people and devices in your household actively online at the same time. The speed you choose is shared between all users and devices in the home. If you do many things at once on a plan not designed for that amount of traffic, your connection may feel slow.
  • The provider and the speed plan you choose.
  • The way your specific provider configures their network and manages traffic.
  • How nbn configures the network.
How network congestion can impact your experience
How to optimise your experience at home and in the office
Understanding speed and data
Learn about your nbn™ connection status and more
Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn™ Fixed Wireless network, including during busy periods. Satellite end customers may also experience latency.