Update: Due to the high volume of interest for more complex applications, the nbn™ Technology Choice Program online quote tool is temporarily unavailable at this time. We apologise for any inconvenience this might cause. Please check with us in early 2021.

Application process

For the nbn™ Technology Choice Program

The end to end process for the nbn™ Technology Choice Program may take approximately six months or more, depending on the complexity of the construction required to connect your premises to the new nbn™ technology infrastructure and availability of construction teams.

Our handy nbn™ Technology Choice Application Tracker will help you to view your application status at anytime, including the estimated connection date for when you can connect to the new nbn™ technology.

Summary of the process:

Online quote and application

For a single address
You can request an online quote for the build cost to upgrade to nbn™ Fibre to the Premises (FTTP) at a single premises. Then you can choose to apply for an Individual Premises Switch or with other nearby residents as a Group Switch application.  

In some instances, a quote may not be available online. We’ll let you know once you request a quote whether we’ll need to complete an additional assessment first.

For an area
For Area Switch applications, you can submit an application to receive a build cost quote for all the premises within the requested area.
Please note
Due to the high volume of interest for more complex applications, the nbn™ Technology Choice Program online quote tool is temporarily unavailable at this time. We apologise for any inconvenience this might cause. Please check with us in early 2021.

Contract and payment

Once we have received and reviewed your application, we’ll send you a contract with the terms and conditions of your application and an invoice for the build cost. The invoice will reflect the quote you’ve accepted at the time of application.

For a Group Switch, each group member will receive a build quote and a contract – the amount is the same for each member and is conditional on each member of the group accepting the quote. If any members in a Group Switch choose not to proceed, one re-quote for the remaining members can be provided at no additional charge.

Construction and connection

When the contract and payment has been confirmed, our nbn™ approved Delivery Partners will start the construction work. The new connections are built and tested to meet our high standards before your premises will be 'ready to connect' on the new nbn™ FTTP connection. You can then contact a phone and internet provider to place an order for services over the nbn™ network.

Please note that the construction and testing process can take approximately 6 months - it may take longer depending on the complexity and availability of construction teams.

Do you have an application in progress?

You can log in to the nbn™ Technology Choice Application Tracker to view the status of your application at any time. 
The nbn™ Technology Choice Application Tracker is currently available for Individual Premises Switch and Group Switch application only. For Area Switch applications, we will continue to keep you informed of the key milestones of your application through email and phone.