Device compatibility

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with.
It’s important to check your address to find out when the nbn™ access network is coming to your area.

It’s also important to talk to your device provider for advice and to find out if your device or service will work on the nbn™ access network, and what alternatives may be available.

Make sure you register these devices with nbn

Registering helps nbn identify premises where support may be needed to help minimise a break in service.

If you have a medical alarm, or care for someone who does, register it with nbn.

If you’re responsible for a lift emergency phone, register it with nbn.
If you’re responsible for a monitored fire alarm, register it with nbn.

Other devices to consider

Call your security alarm provider to find out if your device is compatible before moving to the nbn™ access network.
Register your building details with nbn to help streamline the installation process.
Call your terminal provider to find out if your device is compatible before moving to the nbn™ access network.
Older style un-powered corded phones are not always compatible with the nbn™ access network. Some services that operate over the existing landline phone system will be switched off.
Check with your phone company whether they support fax transmission and/or teletypewriter devices on their phone service.
Find out if Australia's new broadband access network is available at your home or business