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Upgrading your nbn® technology

How you can upgrade your nbn technology

You may have the choice to upgrade your nbn technology directly with us or with a participating provider. Upgrades in technology are only available for eligible locations, and require a change of infrastructure, which may involve additional costs and time.

You may want to upgrade your technology on the nbn network to get access to our higher speed tiers, which are designed to help you do more – this includes supporting activities* like:

  • Multiple people online at the same time
  • Working from home and video calls
  • Streaming high-definition video (4K)
  • Playing online games

Important notes

* Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). For business nbn Enterprise Ethernet, if your service provider has not selected a bandwidth in the highest of three classes of service available for business nbn Enterprise Ethernet, the speeds you experience may be affected by contention on the nbn network, particularly in busy periods. For nbn Fixed Wireless, speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods. For nbn Satellite, end customers may also experience latency.


Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.