Help and Support

Find answers to commonly asked questions about nbn
Learn about the nbn™ broadband access network

As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.

Make the most of your internet connection with these tips for your in-home set-up.

nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.
nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
How to optimise your experience at home and office
You have a choice of speeds