We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
nbn™ mreža je australska nova uzbudljiva i unaprijeđena mreža fiksnih telefonskih linija i interneta. Trenutno se ova mreža postavlja po cijeloj Australiji, a osmišljena je tako kako bi svima mogla pružiti pristup brzom internetu, bez obzira gdje živite.*
nbn co limited (nbn) je državni poslovni subjekt, tim iza kojeg stoji postavljanje nbn™ mreže. Mi smo odgovorni za pružanje veleprodajnih usluga pružateljima telefonskih i internetskih usluga s kojima poslujete svakodnevno. Kao trgovac na veliko, mi ne možemo prodavati usluge izravno. To znači, ako želite prebaciti svoje usluge na nbn™ mrežu, morate kontaktirati pružatelja telefonskih i internetskih usluga po svom izboru i odabrati novi plan koji odgovara vašim potrebama.
Ako su vam potrebne informacije u prijevodu, molimo nazovite službu za tumačenje i prevođenje (TIS National) na 131 450 i zamolite da vas spoje s nbn™ kontakt centrom na 1800 687 626.
Saznati možete kada će nbn biti dostupan na vašem području na checking your address ili ako nas kontaktirate putem nacionalne službe tumača i prevoditelja.
U pošti ćete također dobiti pismo kojim ćete biti obaviješteni da se možete priključiti na nbn™ mrežu kada bude dostupna na vašoj adresi.
Kada nbn™ mreža bude dostupna u vašem domu ili poslovnom prostoru, morat ćete kontaktirati pružatelja telefonskih i internetskih usluga po vašem izboru. Pružatelj usluga kojeg odaberete
će pomoći:
Ako imate uređaj koji je kritičan za sigurnost poput medicinskog alarma, protupožarnog alarma ili telefona za hitni poziv u dizalu koji mora raditi tijekom nestanka struje, preporučujemo vam da osigurate alternativni oblik komunikacije, kao što je mobitel s napunjenom baterijom, kao dodatno sredstvo komunikacije. Također je od vitalne važnosti da već danas porazgovarate s pružateljem tog uređaja i saznate hoće li vaš uređaj raditi u slučaju nestanka struje – možete provjeriti i na našem
device compatibility guide.
U hitnom slučaju ako vam je potrebno vozilo hitne pomoći, policija ili vatrogasci, uvijek nazovite 000. Službenik za pomoć u hitnom slučaju će nazvati TIS National i povezati vas s tumačem koristeći 24-satnu prioritetnu liniju.
* Vaše iskustvo, uključujući stvarno postignute brzine putem nbn™ mreže, ovisi o tehnologiji korištenoj za prijenos usluga do vaših prostorija i nekih čimbenika koji su izvan naše kontrole (kao što su kvaliteta opreme koju koristite, softvera, prijema signala, broadband plana i kako vaš pružatelj usluga dizajnira svoju mrežu).
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