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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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$1.2m lost to nbn impersonation scams in 2023, Seniors and NSW residents most impacted

27 November 2023

Almost 1,800 Australians reported being targeted by nbn impersonation scams between 1 January and 30 September 2023, with losses totalling $1,242,081.
Losses by Australians aged 65+ accounted for 81 per cent of losses ($1 million).
Losses by New South Wales residents accounted for almost half of all losses nationwide ($601,482).
nbn continues to help Australians stay scam ‘FIT’.

New data from the Australian Competition and Consumer Commission’s (ACCC) Scamwatch – released on the eve of Scams Awareness Week – reveals 1,778 Australians reported being targeted by nbn impersonation scams, with losses totalling $1,242,081 between 1 January and 30 September this year.

Australians aged 65 and over accounted for 81 per cent of these losses ($1,007,556), a sharp increase on the same period last year where this age group accounted for 55 per cent ($875,335) of total losses.

Across the states, NSW ($601,482 lost) and Queensland ($227,939 lost) were the most impacted, followed by Victoria ($172,171 lost).

Losses to nbn impersonation scams are primarily due to ‘remote access scams’, one of the largest growing online crime types in Australia. In this scenario, a scammer will call and offer to fix a problem on a person’s computer or device through remote access. If the victim follows instructions to download software such as AnyDesk to their computer, the scammer will gain access to banking credentials, and transfer money out of the victim’s account.

While total losses to nbn impersonation scams are reducing year on year, SMS scams are growing in prevalence with the ‘Hi Mum…’ and notices of overdue road toll accounts becoming much more widespread. nbn is urging the community to remain vigilant in identifying and protecting themselves against scams by applying nbn’s top three scam FIT tips:

F – Focus on the details: nbn will never call to say you’ve been hacked, ask you to do a speed test or ask to remotely access your devices.
I – Investigate: If you suspect a caller is not genuine, hang up and call their advertised number back – or phone a friend – a problem shared is a problem solved!
T – Take action: Hang up on scammers and delete their texts and emails. Then, report it to the ACCC’s Scamwatch.

With Australians aged 65 and over most susceptible to nbn impersonation scams, nbn is extending its partnership with the University of the Third Age (U3A) to deliver in-person workshops where participants are taught how to recognise scam attempts and take steps to protect themselves.

Since November 2021, nbn has helped more than 60,000 Australians get scam ‘FIT’ through community events, online workshops and social media content.

Darren Kane, nbn Chief Security Officer, said:

“Every year, scammers are becoming more sophisticated in their approaches and strategies to extort money. They know how to sound convincing, create a sense of urgency and frequently change their scripts to leverage the latest products and news from companies like nbn to build credibility.

“The rule of thumb is, if someone claiming to be from nbn contacts you to ask for access to your devices or offers to improve your internet speed for you, hang up on them and report it to the ACCC’s Scamwatch.

“Only 13 per cent of victims report scam attempts to Scamwatch, which means the prevalence of nbn impersonation scams is far greater than what these figures reveal. By reporting all scam attempts, you’re helping create a clearer picture of what’s happening across the country, and enabling us to have the right measures in place to help keep Australians safe online.”

Glen Wall, President, University of the Third Age, said:

“While people over the age of 65 are often the most vulnerable to nbn impersonation scams, we know that given the right skills and training, there’s no reason older Australians can’t arm ourselves against scammers – and maybe teach younger Australians a thing or two about how to spot a scam.

“There’s no need to be scared of technology, once you know how to use it safely and protect yourself from harm, there is so much to be enjoyed from it.”