Device compatibility

The rollout of the nbn® network involves new technologies which some existing devices may not be compatible with.

It’s important to check your address to find out when the nbn network is coming to your area.

It’s also important to talk to your device provider for advice and to find out if your device or service will work on the nbn network, and what alternatives may be available.

Check your address

Make sure you register these devices with nbn

Registering helps nbn identify premises where support may be needed to help minimise a break in service.

If you have a medical alarm, or care for someone who does, make sure you consider these devices when moving to the nbn network.
If you’re responsible for a lift emergency phone, make sure you consider these devices when moving to the nbn network.
If you’re responsible for a monitored fire alarm, make sure you consider these devices when moving to the nbn network.

Other devices to consider

Call your security alarm provider to find out if your device is compatible before moving to the nbn network.
Call your terminal provider to find out if your device is compatible before moving to the nbn network.
Older style un-powered corded phones are not always compatible with the nbn network. Some services that operate over the existing landline phone system will be switched off.
Check with your phone company whether they support fax transmission and/or teletypewriter devices on their phone service.
Modems that are incompatible with the FTTN/FTTB networks may affect your service.
Learn about your nbn connection status and more