Sky Muster™ satellite installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include, a satellite dish (outside), an nbn™ modem (inside), a power pack (inside), and a wall outlet (inside). Your phone or internet provider will supply a gateway (router/modem) and the Ethernet cable to connect the devices as required.

Depending on the internal or external locations, the devices installed may differ to the ones shown in the diagram.

The satellite dish may alternatively be mounted on your roof or gutter.

Satellite broadband is the delivery of broadband data using satellite signals. A small antenna or dish is installed on the roof (or other nbn-approved location) of a home or business to transmit and receive data from a satellite orbiting the earth. The satellite then transmits the data back to a network of satellite ground stations (much larger satellite dishes) and these connect to the internet via your preferred internet service provider.

nbn™ Sky Muster™ plans have two wholesale speeds tiers available. Speeds that you actually experience will fluctuate but wholesale speeds will peak at 12/1Mbps or 25/5 Mbps depending on the tier chosen.

nbn provides wholesale services to phone and internet providers. Note that your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception or how your provider designs its network). Wholesale speeds for an nbn™ Sky Muster™ plan may be reduced if the metered data allowance is exceeded. Satellite end users may also experience latency.

These considerations may help if you’re experiencing performance or speed issues on your Sky Muster™ satellite service:

• Networking equipment: Check the quality of your networking equipment, for example, a better router/modem could improve your experience.

• Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with your provider if the modem that they’ve supplied meets your performance expectations.

• Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.

• The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, ask your provider about whether a plan based on a higher wholesale speed tier is available.

• Network congestion: How your provider configures their network and manages traffic (particularly during peak periods when more people are online) can have an effect on your internet experience – particularly during peak usage times. Ask your provider how they approach their congestion during peak times to help you to understand what’s right for you.

If you’re still experiencing issues with your nbn™ service, you’ll need to chat with your provider for further assistance.

Read more on optimising your experience at home.

The existing copper lines and services at your premises will not be altered or changed by an nbn™ Sky Muster™ satellite installation.

In Sky Muster™ satellite areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.

Read more about the services that may be affected.

A premises’ eligibility for different service technologies (i.e. Fixed Wireless, Sky Muster™ satellite or Fixed Line) is subject to which access technology is available at your premises. It’s important to note that if a premises is not eligible to receive a Fixed Wireless or Fixed Line service, it may only be eligible for a Sky Muster™ satellite service.

The nbn™ Sky Muster™ Fair Use Policy forms part of the agreement between nbn and internet service providers and is designed to help ensure fair access to the nbn™ Sky Muster^™ satellite network – especially during peak usage times. Internet services providers may have their own fair use conditions that apply to your retail contract. For more information, contact your internet service provider.