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Find answers to frequently asked questions about the upgrades to nbn® Fixed Wireless.
Upgrade program information, eligibility and costs
Upgrade works are underway. Our plan includes three key phases:
Find out what's happening in your area by selecting your state or territory below.
Please note, not all towers will be able to be upgraded at the same time. This means only eligible locations, within proximity of the upgraded towers will be able to access the enhanced Fixed Wireless network as we complete works in your area.
We're optimising the Fixed Wireless network, including installing the next generation 4G and 5G equipment. This new technology is designed to deliver more reach (by extending the range of the towers from 14km to up to 29kms where possible) and more speed to regional and remote Australia. nbn will be amongst the first in the world to deploy the 5G technology at this scale for a dedicated Fixed Wireless network.
We’re evolving the network by also working with local governments and councils to install new Fixed Wireless towers in selected areas.
The Satellite locations across Australia that will become eligible to connect to Fixed Wireless as part of the upgrades have been selected based on their proximity to the existing Fixed Wireless towers and the strength of wireless signal that can be expected at the location. Find out what's happening in your area by selecting your state or territory below.
Find out what's happening in your area by selecting your state or territory below.
Please note, not all towers will be able to be upgraded at the same time. This means only eligible locations, within proximity of the upgraded towers will be able to access the enhanced Fixed Wireless network as we complete works in your area.
If you’re currently connected to a Fixed Wireless plan, you’ll generally be able to continue using your service as usual during the upgrade works.
However, you may experience reductions in service and periodic outages as we roll out the upgrades in your area over several weeks. In most cases, the outages may range from 3-4 minutes. However, for others, some periodic outages may occur throughout the day and last for up to 12 hours. While the upgrade works are being completed in your area, you may experience more than one outage. We’ll notify your provider of any outages ahead of time, so they can keep you informed.
Retail pricing is determined by phone and internet providers. Contact your preferred provider for more information on pricing.
Connecting to a new Fixed Wireless service
Information for locations currently in Fixed Wireless areas.
We are progressively upgrading the existing Fixed Wireless network. Our plan includes:
From late 2023
Faster download speeds during the busy period to become available in upgraded areas. You can contact a preferred provider and ask to connect to a Fixed Wireless plan. If you’re currently connected to a Fixed Wireless plan, there’s nothing you’ll need to do to access the enhancement to the network.
From mid 2024
Higher speed plans to become available in upgraded areas and will be available to order from participating providers.
Our Fair Use Policy is designed to protect the quality of the Fixed Wireless network to improve customer experience and fairly share available capacity across all users on the network. nbn does not currently enforce its Fair Use Policy against individual users, however, we anticipate it will be implemented no earlier than 2028.
Under the Fair Use Policy, customers that have been identified as heavy users by nbn (i.e. a user that has consumed at least 500GB in downloads or 120GB in uploads in the previous month) may see some service reduction, when using video streaming, peer-to-peer file sharing, software downloads/updates and gaming downloads. The policy will only be applied to those application types and only during busy periods (typically 7pm-11pm) when network is experiencing congestion. If there is no congestion, the policy will not be applied.
Please note, customers that connect to a higher speed plan over Fixed Wireless (when these become available from mid 2024) will have a higher download threshold. We’ll share more information on our website on this once the higher speed plans become available.
Changing from Satellite to a Fixed Wireless service
Information for locations currently in Satellite areas.
You can contact a Fixed Wireless provider of your choice and ask to connect to a plan over Fixed Wireless.
Don’t forget to cancel your original plan
If you already have a plan over a Satellite service, we recommend that you contact the provider of the Satellite service and ask to cancel the plan to avoid being charged twice. Speak to your provider about any cancellation fees that may apply. You may want to leave your Satellite plan active until your new Fixed Wireless service is up and running so you aren’t left without a service.
Demand for data is changing for our Satellite customers and we’re evolving the network to help meet these needs now and into the future. You can access uncapped data usage plan options for all internet activities on nbn® Sky Muster® Plus Premium. These plans offer a choice of speeds to suit different needs and budgets and are available from a choice of providers. Fair use and shaping to slower speeds apply.
Installation process and device compatibility
If you’re connecting to Fixed Wireless for the first time, we will provide an outdoor antenna and an indoor connection box free-of-charge to your provider and that will be installed during your appointment. You’ll just need to ensure that you have a modem compatible with the nbn network when you connect. Your provider will be able to help with this.
To remove the nbn equipment used for your previous Satellite connection, you can lodge a request with nbn. We’ll then be in touch to organise a date for an nbn technician remove the equipment.
We're providing free upgrades of nbn equipment at selected Fixed Wireless locations to deliver better broadband for homes and businesses across regional and remote Australia. Upgrading your Fixed Wireless equipment now means you could access a more reliable connection and speeds up to 4x faster than what’s currently available today#*.
Higher speed plans
nbn has recently announced further proposed speed enhancements to its overall nbn Fixed Wireless network upgrade plan. Subject to industry consultation, nbn proposes to make the following higher speeds available:
The existing nbn Fixed Wireless Plus plan, available from nbn providers, is planned to be enhanced from wholesale speeds of up to 75/10Mbps, to deliver wholesale speeds up to 100/20Mbps.Δ* nbn is providing this speed uplift on nbn Fixed Wireless Plus plans at no additional cost to providers. nbn intends for the Fixed Wireless Plus speed plan to become available to order from nbn providers from early-2024 and anticipates it will be available across the nbn Fixed Wireless footprint.*
nbn Fixed Wireless Home Fast is planned to offer wholesale download speeds between 200-250 (uplifted from a previous intended range of 100-130Mbps wholesale download speeds) and wholesale upload speeds between 8-20 Mbps.Δ* nbn intends for this higher speed plan to become available to order from nbn providers from mid-2024. We anticipate this speed tier will be available to up to 90% of the nbn Fixed Wireless Coverage Area by December 2024.*
nbn Fixed Wireless Superfast is planned to offer wholesale download speeds of 400Mbps (uplifted from a previous intended range of 200-325Mbps wholesale download speed) and wholesale upload speeds between 10-40 MbpsΔ*. nbn intends for this higher speed plan to become available to order from nbn providers from mid-2024. We anticipate this speed tier will be available to up to 80% of the nbn Fixed Wireless Coverage Area by December 2024.
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Important notes
Your experience, including the speeds actually achieved over the nbn network, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods.
These are nbn wholesale speed tiers which nbn provides to retail phone and internet providers. Attainable wholesale speeds are subject to the rollout of network upgrades and some premises will require nbn to complete upgrades to the equipment at the premises.
Available mid-2024.